Service Delivery Manager

**Service Delivery Manager**

**Location**: Glasgow, G51 1PR
**Salary**: Competitive, DOE
**Contract**: Full Time, Permanent

As part of our continued growth, we now have an exciting opportunity for a Service Delivery Manager who will maintain a strong working knowledge of industry standards and best practices via ITIL & ISO.

Your responsibilities will include providing the highest level of service, developing client relationships, capturing & reporting critical success factors for our clients along with interactions on security & compliance issues. With strong people skills,you will manage organizational change management across the company's products and services

Displaying a can-do attitude & excellent leadership skill, you will have the ability to develop and maintain positive relationships with our clients, re-sellers, vendors & internal teams alike. And, as a member of our talented Leadership Team, you will bepart of the wider company growth and development.

**Service Delivery Manager - Tasks & Responsibilities**:

- Working with Team leads to manage Service Desk services including Incident, Problem & Change Management.
- Continual service improvement planning to reduce recurring issues.
- Project Management & Delivery of internal & external projects to our customers
- Working with and managing Supply Chain partners and vendors on delivery of key projects
- Ensure the highest standards are met across the business by adhering to Standard Operating Procedures & regulatory compliance
- Meeting, improving and updating established SLA reports
- Communicate, escalate, investigate, and facilitate resolution for all client complaints ensuring a quick and professional response.
- Continual improvement of policy, procedures, and standards to ensure consistent, high quality delivery of service management.

**Service Delivery Manager - What we need from you**:
As a Point of Contact for client incidents & problem management matters you will ideally have:

- The ability to drive all contractual SLAs, create incident/problem reports & drive process improvement actions across the business.
- Coordinate & drive Network Incidents and IT infrastructure incidents based on ITIL Incident Management framework
- Proven Project Management & service delivery skills
- Sound knowledge of ISO27001, ISO9001 accreditations
- Maintain a strong working knowledge of industry standards and best practices via ITIL certification.
- Achieve the best possible levels of service, quality and availability whilst developing best practice
- Driving Licence Essential

It's not essential, but we appreciate if you also have:

- Knowledge of Salesforce/Remedyforce administration advantageous
- Knowledge and experience of working with MS Teams, Sharepoint and associated platforms.
- Prince 2 and/or ITIL practitioner certification

**Some of our great benefits**

Working at KubeNet you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactiveinterest in your progress and development
- Competitive salary & great benefits
- Quarterly bonus based on personal & team KPI’s
- 31 days off, inclusive of public holidays
- Company Pension & Healthcare after a qualification period
- Financial contribution to your agreed Career & Training development plans
- Access to online training platforms
- Ability to attend industry events
- Flexible working hours
- We operate a blended working policy with a minimum 3 days in the office, however, you can choose to be based in the office Monday to Friday
- Free KubeNet Broadband or a monthly contribution
- Study Leave where applicable
- Cycle to Work scheme

And more

**A bit about us**

KubeNET are a Managed Service Provider & Next Generation Network owner delivering infrastructure services, Business Connectivity, Hosted voice solutions, Cloud services & Network Security to some of the best-known companies throughout the UK & Globally.We are a Microsoft Silver Partner a Cisco Premier partner and hold numerous other technology accreditations.

It’s an exciting time here at KubeNet and our vision is to be the Managed Service & Technology Partner and employer of choice. As we continue to grow our aim is to bring together the best Talent & minds in the marketplace, we welcome individuality and valueand encourage the things that makes you different. From diversity to creativity, we nurture every form of with inclusion front and centre.

**No agencies please