Student Support Advisor

**Student Support Advisor**

**University of York International Pathway College**
**Salary: £22,000**

The Student Support team play a vital role covering all aspects of the student life-cycle, from registration, to course completion. The team provides support across a range of areas, including academic and quality assurance, student progression, compliance, student wellbeing and administration.

As a Student Support Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. This role will initially focus on developing our social media channels, including Instagram, Twitter, LinkedIn, Facebook and Tik Tok. Working with the central Kaplan Social Media team, you will showcase the transformational education and exceptional student experience at the University of York and the International Pathway College.

**As a Student Support Advisor you will**:

- Provide excellent customer service in a student facing environment.
- Deal with student enquiries by providing a flexible, personalised and inclusive approach.
- Maintain accurate information on the student management system.
- Support pre-arrival, arrivals, registration and welcome events.
- Assist in the maintenance and development of student-facing content.
- Support the development and delivery of extra-curricular activities.
- Provide administrative support across the whole student life cycle.
- Support students in relation to wellbeing and safeguarding.
- Assist compliance with regulatory frameworks.
- Have a flexible approach to work, for example, some out of hour's work may be required during busy periods.
- Work with the College team to continuously improve the student experience.
- Any other duties as required by the Student Support management team.
- Ability to deliver excellent customer service skills.
- High level/good of verbal and written communication skills.
- Strong interest in working in education and in particular international students.
- Confident with IT, in particular Microsoft Excel.
- Excellent organisational skills and the ability to manage time effectively.
- Willingness to work flexibly.
- Experience of working as part of a team to achieve goals.
- Attention to detail.
- Ability to take initiative.
- A strong commitment to Equality, Diversity and Inclusion.

**Benefits**
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan

**About Kaplan International Pathways**

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

**Benefits**
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

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Applicants must be able to provide proof of eligibility to work in the UK._**

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£22,000 Per annum