Volunteer Driver for Café Retreat

VOLUNTEER ROLE DESCRIPTION

**Role **Volunteer Driver for Café retreat

**Location **East Lancashire Hospice/café retreat

**Accountable to**: Catering Lead

(This person will be your main point of contact while

volunteering. They will provide you with the support

and supervision necessary for you to perform your role)

**Role requirements**: Two Satisfactory references

Occupational Health Check

**Role Summary**

To provide a safe transport and collect surplus foods from various local supermarkets who support the food surplus programme. Also to deliver the food stuffs to Café Retreat (located at East Lancashire Hospice, Park Lee Road) and correctly store the food under supervision of trained chefs and catering lead.

**When we need you to be available**

The expected commitment for this role is dependent upon your availability.

Transport of surplus food is required Monday morning, Wednesday morning and Friday morning specifically. Each collection will take up to approx. 2hrs from start to finish but no more, on some occasions there will be no surplus food from the supermarkets who donate the food. We will devise a communication system whereby you can contact the supermarkets directly to determine whether they are making donations on that particular day.

**What we would like you to do**
- To undertake training and development applicable to the role.
- To communicate sensitively and appropriately to patients, relatives, staff, volunteers and visitors at all times.
- To respect all information concerning volunteers, employees and patients as strictly confidential at all times.
- To follow guidance on lone working and manual handling to ensure your safety.
- To ensure that your vehicle is safe for purpose, with a valid MOT certificate (if required) and comprehensively insured to undertake transportation and compliance with annual checks.
- To ensure that you are fit to drive, informing the Volunteer Transport Coordinator of any health issue that may affect your driving ability.
- To provide as much notice to the Volunteer Transport Coordinator if you are unable to undertake a pre-arranged duty or are unavailable to provide transport to allow alternative plans to be made.
- To collect surplus foods at the specified time ensuring punctuality and polite communication.
- To abide by the traffic laws, the Highway Code and drive with consideration to ensure the comfort and safety of passengers.
- To report any incidents or accidents (however minor) to staff as soon as possible.
- Work at all times to safeguard the rights of individuals promoting their wellbeing and protecting those at risk from harm, acting on any concerns related to safeguarding children and adults at risk in line with policy and local guidance

**What we will do**
- Pay for your reasonable travelling expenses on your journeys being verified with the use of AA mileage calculator on 45p per mile.
- Provide you with information and training on Communication skills, lone working and safe manual handling.
- Organise journeys in the same geographical location as your home address where possible.
- Provide details of allocated journeys on Friday each week.
- Provide contact and support if you encounter any difficulties in this role.

**Skills, knowledge, abilities and qualities required**
- Full driving license, a good driving record and driving skills
- Good verbal communication skills demonstrating courtesy, compassion, sensitivity and professionalism
- Punctual and reliable
- Smart presentable appearance
- The ability to respond flexibly to changing needs and priorities

**Equality and Diversity**

**Review of this description**

This role description is intended as an outline of general areas of activities and will be amended in the light of changing needs of the Hospice. It is expected that the volunteer will be positive and flexible as possible using this document as a framework.