Operations Lead

2 days ago

Dartford, United Kingdom A Good Thing CIC Full time

Job description

You'll work closely with the founders and our amazing volunteer team to take responsibility for the day-to-day operations, and take the lead on process improvement across all operational functions.

**Send less to landfill and more to a good cause**

A Good Thing is a fast-growing circular economy app, making it easy for businesses to donate unwanted items to local charities. We have over 2,000 charities and 800 businesses using the platform, donating items ranging from bricks, branded umbrellas and envelopes to laptops, trainers and bamboo poles.

We are a volunteer-run, non-profit Community Interest Company (CIC) looking to hire an Operations Lead on a 6-month contract with a view to becoming our first permanent, employed member of staff.

**A unique opportunity - about the role**

This is a very expansive role, requiring a highly capable, dynamic, organised and self-motivated individual.

As part of this role, you will:
Manage day-to-day app activity
- Review and manage business ‘offers’ and charity ‘needs’
- Provide the first response to inbound enquiries and support questions
- Verify eligibility of new charity sign-ups
- Process premium business account purchases and renewals

Support regional volunteer teams
- Onboard and train new volunteers
- Coordinate volunteer activity across the regional teams

Support ad-hoc projects, for example:

- Assist with the introduction and adoption of new app features
- Coordinate in-person events and conferences
- Conduct research for growth and partnership initiatives

Lead operational maturity and process improvement
- Identify opportunities for automation and self-service to enable us to scale efficiently
- Identify and implement ways to scale volunteer activity
- Own the reporting of KPIs (e.g. app activity)
- Develop and maintain policies for business regulations and compliance
- Establish basic employment/HR processes (for you to become employee #1)
- Assist with and simplify bookkeeping and financial reporting

**About you - who we're looking for**

This is a broad and varied role of critical importance to the smooth and effective running of the charity.

**Your experience**:

- Entrepreneurial (ownership and development of an idea)
- Project management (formal or informal)
- Business operations (finance, HR, regulatory)
- Communications and teamwork

**Your skills**:

- Excellent organisation and planning skills, comfortable managing multiple competing priorities.
- Excellent digital skills, comfortable with learning new technologies.
- Excellent communicator, presenting complex information clearly in verbal and written form.
- Critical thinker, able to identify improvements to the way we work.
- Self-starter and a fast-learner.

Technology is at the heart of what we do and how we do it. You will be expected to quickly learn new technologies and drive new ways of using technology to help our small team work efficiently.
- Google Workspace (Mail, Chat, Docs)
- Zoom, Google Hangouts
- Stripe, Xero
- Google Looker / Big Query
- The A Good Thing app, naturally

**How we work**

This is a part-time role, but in order to support daily activity on the app, we require someone who can be flexible and spread their working hours across a five-day week.

We are a *fully-remote* organisation, meeting regularly on video calls and using messaging (Google Chat) day-to-day. We love to get together for events when we can.

We look forward to hearing from you

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