2nd Line Support Technician

1 week ago


Edgware, United Kingdom Concept Resourcing Full time

Concept Resourcing are currently looking to recruit an Experienced 2nd Line IT Support Technician within/ commutable to North London to provide end user support within an Educational setting.

**Package information**:

- 8:00am - 17:00pm*
- Permanent Role
- Up to £37,000 per annum, negotiable
- EnhanceDBS required - MUST be able to pass

**The Role**:
Will involve the following tasks:

- Provide 2nd and 3rd Line of support for the computing and AV estate
- Provide 2nd line of support for the server and the network infrastructure
- Manage incidents and problem tickets within agreed SLA's
- Manage information security incidents within agreed SLA's
- Support the teaching, operation teams and the pupils
- Engage with the wider IT team in rolling out new systems
- Ensure all systems are available, up to date and secure
- Ensure all systems are patched and maintained appropriately and within the Information Security framework
- Document learning and sharing those with the IT Support Team
- Manage telephony systems
- Asset and Inventory Register Management

MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence:

- Supporting client systems, service and deploy computer equipment.
- Solid experience of networking and switching
- Experience of Microsoft environment, Office 365 and MS teams, InTune/MDM, AV systems
- Experience in google gsuite and classroom
- Be confident with utilizing data incident management systems and providing solution within a timely manner
- Provide the client with high levels of customer service and have a proven background in doing so.

If you are interested in this vacancy please click apply


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