Student Safety Night Team Member

**Role**: Student Safety Night Team Member - Bristol
**Salary Range**:£24,066.90 + Bonus Scheme (10% Annual Bonus)
**Shifts**: 22:00 to 07:00, 38.25 hours a week and be on a basis of 5 on 2 off one week, 4 on 3 off the second.
**Location**: Bristol

**Benefits**: Holiday (25 days + 8 bank holidays), Pension, Life Assurance, Eye Care Vouchers, Charity Events, Work Wear, Company Car Allowance, Personal Development, High Street Discount

Are you a night owl who can demonstrate excellent communication and organisational skills no matter the hour?

Student Experience Team Members are just as important throughout the night as in the day, making this the perfect opportunity for nocturnal enthusiasts like you.

Our client is the leading student accommodation provider in the UK, providing homes for 74,000 students across 25 cities. To ensure the effective delivery of this service throughout the night, trusted and skilled Student Experience Team Members (Nights)are needed.

Reporting to the Student Experience Team Lead, you will be responsible for delivering our client’s way of operations whilst displaying CARE (Connect, Act, Respect and Encourage) to students between 10 pm and 7am. The team works closely with peers in studentexperience to deliver a safe, clean, and inclusive environment for everybody to enjoy and succeed; and achieve expected performance outcomes.
The day-to-day responsibilities for a Student Experience Team Member are varied, encompassing the proactive handling of student enquiries, feedback, and requests, efficiently ensuring the specific delivery of the following:

- Keep buildings and everyone in them safe.
- Help to build a community and a place where people can relax and be themselves.
- Create an environment where students and colleagues want to stay and be successful.
- Be proud of where you work and the achievements of yourself, your team, and the business.

General key skills
- As a Student Experience Team Member (Nights), you will have:

- Excellent customer service skills
- The ability to build and develop key relationships
- Excellent diversity awareness
- Strong organisational skills
- A proactive, enthusiastic approach to tasks
- Promotional and ambassadorship skills
- The desire to work in a diverse, positive, and outgoing workforce

Main Duties/Responsibilities
- As a Student Experience Team Member (Nights), your duties will include:

- Being a brand ambassador and always act with positive intent.
- Taking responsibility for providing CARE (Connect, Act, Respect and Encourage) in the provision of a world class student experience to residents and each other.
- Taking responsibility for supporting students, by creating an environment where they feel safe, welcomed, and settled.
- Taking responsibility for the continuation of the world-class service delivered by the student experience team during the day, throughout the night (e.g., students should not notice a 'change of shift', the service level offered should be consistent 24/7)
- Taking responsibility for keeping buildings and students safe during the night, including supporting students should they find themselves in vulnerable or difficult situations, potentially because of alcohol or other substances.
- Taking responsibility for dealing with a range of 'in the moment' scenarios which could include, but may not be limited to, student behaviour matters, fire alarm activations, escape of water (flooding), and building systems failures.
- Taking ownership of resolving any operational incidents such as noise complaints and lockouts.
- Where needed, working closely with the security team to ensure the property and residents is kept safe from external threats.
- Ensuring public areas are kept neat and tidy after student use at the end of the night and start of the day.
- Supporting night team members in other properties in the event of a major incident (e.g., Fire, major disturbance).
- Getting to know and actively listening to students, directing them to available specialist support whenever it is needed.
- Taking responsibility for responding to the needs of students on an individual basis.
- Taking responsibility for escalating any student welfare matters to the student experience lead, by noticing how students behave and by engaging them in conversation and listening to them.
- Being accountable for responsiveness and taking appropriate action on receipt of student feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time.
- Taking responsibility for adhering to the company’s policies, procedures and specified and trained ways of always working.
- Taking responsibility for maintaining a safe environment for everyone, the completion and recording of basic monitoring and compliance were trained to do so and taking appropriate action in case of incident or emergency.
- Taking responsibility for keeping a clean, tidy, and well-maintained environment and never walking past a mess without doing something about it.
- Taking responsibility for understanding our sustainability strategy, why it matters and actioning any opportunities the role presents to help achieve specified sustainability targets.