Customer Order Administrator

18 hours ago

Stonehouse, United Kingdom ESS Employment Ltd Full time

**LOCATION: Stonehouse**

**HOURS: 08.30 - 17.30 Monday to Friday (40 hours per week)**

**START DATE: Immediate**

**PAY: £20,000pa - £26,000pa**

**PERMANENT JOB**

**Job: Customer Order Administrator**

My fantastic client based in Stonehouse are currently recruiting for an Customer Order Administrator to join their small but friendly team on a permanent basis.

**Responsibilities**:
Taking and processing orders
- Acknowledge receipt of orders.
- Accurately add measure up and all details on order.
- Check credit with credit controller as necessary.
- Write out worksheet clearly and accurately.
- Ensure urgent orders are immediately in the workshop so they go out on time
- File worksheets once the order is despatched.
- Service sample requests for customers.
- Booking freight for orders through the appropriate provider.
- Dealing with transport issues. Logging transport issues that are the fault of the provider.
- Proactively keeping an eye on stock levels and positions, working with colleagues to ensure appropriate stock levels are maintained.
- Inform colleagues of any future orders that might need production of materials or stocks of colours that are low.
- Following through any delivery problems until the goods are with our customer.
- Orders to be invoiced on despatch filing etc.

**Requirements**:

- Previous experience within order processing or logistics is desirable.
- Previous telephone-based customer service experience is essential
- Ability to communicate effectively with other members of the team to provide excellent customer service
- Be a friendly, professional and efficient individual with an excellent telephone manner
- Ability to work under pressure and have a helpful and proactive attitude is a must

**Rewards**:

- Free Parking
- Contributory Pension after qualifying period
- ESS Discount Outlet Package with amazing savings on shopping, travelling, and dining out.

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