Customer Service Advisor
2 weeks ago
Working as part of tight-knit team, on an initial 12-month contract, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Your personality and attitude is crucial in ensuring an excellent customer experience.In return, you will work with great products and get the right training and tools to enable you to reach the companies ambitious service goals.
**Client Details**
You will have an opportunity to join a successful, global manufacturing organisation starting initially on a 12-month fixed term contract with a potential of becoming a permanent role.
**Description**
**Key responsibilities of the Customer Service Advisor include**:
Behave and perform in a way which ensures that stakeholder relationships are managed in a professional and proactive manner in the key areas of:
- Product champion for selected product sector
- Customer satisfaction (internal and external)
- Telephony performance and personal productivity
- Accuracy of order input thereby minimising the need for credit and debit creation
- Maintain up to date knowledge of industry developments and initiatives
- Proactively resolve issues
- Drive personal development
- Responsible for ensuring that orders are processed accurately (including pricing amendments) and that customers are supported through the order placement and fulfilment process.
- Liaise with Distribution and Merchant sales team colleagues to ensure that customers receive a seamless and consistently high level of service.
- Demonstrate ownership of personal learning and development, to include thorough preparation for regular reviews and performance development reviews and proactively suggesting tailored training solutions.
- Develop professional relationships with customers, promoting a positive personal and company image which will promote long-term value-adding partnerships.
- Demonstrate a proactive approach to getting things done within their own team and across the wider Customer Service team to support wider business needs.
- Identify projects and process improvement which can be undertaken to enhance the customer experience.
- Decisions regarding day to day order creation and/or amendments
**Profile**
**The successful Customer Service Advisor will have**:
- Previous experience in a Customer Service role
- Accurate data entry skills
- Strong written and verbal communication
- Numerate
- Familiar with SAP or similar operating platforms
**Job Offer**
- 30 days annual leave plus bank holidays
- Pension Salary Sacrifice
- Life Assurance (3x Annual Salary)
- Healthcare scheme
- Income Protection
- Cycle to work scheme
- Early finish on a Friday
- Free on-site parking
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