Senior Product Designer

Senior Product Designer

**Job Description**:
**Senior Product Designer**

**Bupa Place, Salford Quays M50 3SP flexible, hybrid**

**Permanent**

**Full Time (37.5 hours per week)**

**Salary £42K - £55K depending on experience**

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

**We make health happen**

You'll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa's customers in the UK.

You'll be responsible for designing and shaping unique, customer-centric experiences from concept to launch within one of our product squads. You'll work collaboratively in an agile environment alongside experience design peers to create positive experiences that are easy to use and solve the needs of Bupa's customers.

Growing a healthy partnership with your product owner, you'll be involved in the strategy to drive the product's direction. You'll be key member of the product design community of practice contributing to peer feedback sessions and using your experience to help Leads mentor and coach other designers in the team.

**How you'll help us make health happen**
- As a senior contributing member of the team, you'll be hands on across project work in your squad, involved in every stage of a user centred design process from Discovery to Launch.
- You'll provide UX direction across Bupa's digital assets (App, Mobile, Desktop & connected devices) to drive a consistent approach to UX and a seamless experience for customers across products and business units.
- Contribute to and improve our existing UX toolkit & playbooks.
- Help build a re-usable framework and templates that other parts of the business can use to adopt a customer centric culture.
- Educate the business on how to adopt a customer centric culture.
- Showcase the UX team and our process at external design events and conferences.
- You'll mentor, coach and inspire other members of the experience design team, helping to shape the product design discipline.
- As an experienced voice of the customer and you'll build advocacy amongst key stakeholders evangelising the principles, standards and processes of UX design.
- You'll contribute to playbacks, design crits and other communities of practice sessions to highlight your discipline's work, enable constructive feedback and elevate the quality of the craft.
- Help to maintain and improve the inherent pillars of our team's culture; psychological safety, celebrating success, and learning from each other.
- Advocacy for the adoption of the organisation's Design System, ‘Anatomy' and contribution to the community.
- Create assets for our design system, including helping to document UX research and insight to provide rationale for the teams' design decisions.
- Line management responsibilities

**You**
- You are a product designer who is passionate about designing great customer experiences across multiple products and services.
- A deep and varied UX experience and comfortable across an end to end, double diamond process. You are confident conducting research and making sense of the insight, engage in creative exploration, prototype, test and validate your ideas and deliver a final design outcome.
- Comfortable facilitator who can bring stakeholders together in a workshop, extract information and use to define a direction.
- A chion of the customer throughout whilst staying in touch with the business requirements. - You set the standard for your peers and the organisation
- Established ‘design thinker' with empathy for user needs, a willingness to explore ideas and implement a ‘test and learn' approach before launch.
- Strong storytelling skills, capable of influencing and encouraging stakeholders and peers to adopt and buy into something that was previously unfamiliar.
- Accustomed to working in an FCA regulated business is a bonus.
- Adept in managing complexity across multiple streams of work.
- A chion for accessibility who acknowledges the needs of users with different backgrounds, abilities, cultures, and environments.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

You'll receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Various other benefits and online discounts

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer,