Field Agent

2 days ago

Middlesbrough, United Kingdom MPAAS Full time

**Salary - £22,000 + Bonus (OTE £32,000)**
**Additional £2,000 basic salary once you go through locksmith training.**
**Company Van and fuel card / Car allowance available**
**Both PAYE and Self-Employed Options available**
**Full training will be provided**

MPAAS is a leading metering, debt and Revenue Protection service, working on behalf of many major household names within the utilities sector.

Are you bored of completing the same, mundane tasks day after day. Would you like a role where you will be working out in the field helping customers of our clients? If so, we could have the perfect opportunity for you.

We are delighted to be recruiting for Resolution/Warrant officers to join our growing field team. The role of a Resolution / Warrant Officer is to visit our client’s customers at their premises, both commercial and residential to re-engage communications around outstanding debt and Revenue Protection issues, interact and carry out activities aligned to our clients requirements on site.

You will also be visiting premises to discuss payment options, investigate instances of potential non-payment and theft, new occupier details, confirm meter readings, support installation of pre-payment meters and where required undertake warrants of entry.

**The Role**:

- Working Hours: 40 hours per week on a rota basis between 7am-8pm (Some Saturday working may also be required)
- Assisting customers to resolve financial difficulties and vulnerabilities (post COVID-19)
- Information gathering on properties and people
- Investigating instances of potential theft of Gas and Electricity
- Engaging with customers who have lost contact with our clients
- Undertake Warrants of entry
- Arranging installation of pre-payment gas and electric meters
**Requirements for the Role**
- Full driving licence.
- Clean DBS.
- Good organisational skills and ability to manage own work loads.
- Communicate effectively and professionally with all customers and clients.
- Work effectively and professionally within the policies, procedures, aims, objectives and philosophy of the company.
- Proactively work towards all targets set.
- Identify and appropriately deal with all disputes in line with client procedure.
- Be receptive and open to coaching and feedback to enhance performance delivery.

**Benefits**:

- Full training provided, with the potential to become a locksmith and add £2,000 to your basic salary
- Company van and fuel card
- Longstanding, stable contracts with energy providers
- Opportunities to progress into more senior roles
- 6 days per week work available if wanted
- Commission available - Various opportunities to earn bonus, OTE £32,00

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£32,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus

**Benefits**:

- Company car
- Company pension
Schedule:

- 8 hour shift
Application question(s):

- Do you hold a valid UK Manual Driving Licence with no more than 6 points?

  • Customer Service Field Agent

    1 week ago

    Middlesbrough, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Middlesbrough Hourly rate: £12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional...

  • Customer Service Field Agent

    3 weeks ago

    Middlesbrough, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Middlesbrough Hourly rate: £12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional Saturdays)...

  • Sub Agent

    6 days ago

    Middlesbrough, United Kingdom Morson Edge Full time

    We are seeking skilled Sub Agents to support the delivery of major civil and reinforced concrete works on the Net Zero Teesside project. The successful candidate will provide engineering control, maintain high quality standards, ensure safe working practices, and support productivity and commercial efficiency across their section of work. Key...

  • Sub Agent

    3 weeks ago

    Middlesbrough, United Kingdom Anderselite Full time

    We are seeking skilled Sub Agents to support the delivery of major civil and reinforced concrete works on the Net Zero Teesside project. The successful candidate will provide engineering control, maintain high quality standards, ensure safe working practices, and support productivity and commercial efficiency across their section of work. Key...

  • Field Sales Advisor

    3 weeks ago

    Middlesbrough, United Kingdom Shift4 Full time

    Who We Are Shift4 (NYSE: FOUR) is revolutionizing commerce by simplifying complex payment systems worldwide. As a leader in commerce-enabling technology, we process billions of transactions annually for hundreds of thousands of businesses across diverse industries. We're on the lookout for driven and industry experienced Sales Agents to join our growing...

  • General Contractor

    15 hours ago

    Middlesbrough, Middlesbrough, United Kingdom Hire Top Talent Full time

    Role SummaryThe Head of Operations is responsible for ensuring every Verawood home moves efficiently from zoning to final inspection with world-class quality and repeatable, scalable processes.This role sits at the intersection of construction management, factory ops, permitting, vendor sourcing, inspections, modular compliance, and customer delivery. You...

  • Frontline Customer Support

    1 week ago

    Middlesbrough, United Kingdom Utilita Energy Full time

    Job Title: Frontline Customer SupportLocation: NewcastleSalary: £26,208 basic plus uncapped commissionHours: 40 hours per week – Monday to FridayDo you have a proven track record of exceeding sales targets?Are you the kind of salesperson who puts customer needs first, when they’re considering a change of energy provider?This is more than a sales role,...

  • Frontline Customer Support

    1 week ago

    Middlesbrough, United Kingdom Utilita Energy Full time

    Job Title: Frontline Customer SupportLocation: NewcastleSalary: £26,208 basic plus uncapped commissionHours: 40 hours per week – Monday to FridayDo you have a proven track record of exceeding sales targets?Are you the kind of salesperson who puts customer needs first, when they’re considering a change of energy provider?This is more than a sales role,...

  • Frontline Customer Support

    8 hours ago

    Middlesbrough, United Kingdom Utilita Energy Full time

    Job Title: Frontline Customer SupportLocation: NewcastleSalary: £26,208 basic plus uncapped commissionHours: 40 hours per week – Monday to FridayDo you have a proven track record of exceeding sales targets?Are you the kind of salesperson who puts customer needs first, when they’re considering a change of energy provider?This is more than a sales role,...