Customer Experience Manager

1 day ago


Haywards Heath, United Kingdom Office Angels Full time

**JOB TITLE**: Customer Experience Manager

**LOCATION**: Haywards Heath, free onsite parking

**Co. TYPE**:Highly successful luxury retailer

**HOURS**: Monday - Friday 9am - 5.30pm (flexi-time available)

**SALARY**:£32,000 p/a - £42,000 p/a + bonus

**BENEFITS**: Excellent benefits including Private Medical, Flexi-Time, 20 days annual leave increasing each year with length of service, charity volunteer days, flexibility to work from home 1 day per week, and more

We've teamed up with the Hiring Manager to recruit a Customer Experience Manager to join their small busy team of friendly experts.

**Your day to day responsibilities will include**:

- Management of the Customer Service Team including recruiting, coaching, overseeing and acting as a point of escalation
- Managing the Customer Experience Strategy
- Define and implement the conversational commerce strategy
- Consistently identify and implement improvements to operations to provide the best solutions for the team and the customers

**About you**:

- Passionate about customer service and excellence
- Keen to find impactful solutions and enjoys thinking of new ideas
- Cares about customers and strives to deliver outstanding service
- First hand experience of leading and creating teams

Immediate start available, however if you have a notice period, please still apply

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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