Customer Service Supervisor

2 weeks ago

Isleworth, United Kingdom Euro Car Parts Full time

**Euro Car Parts: Customer Service Supervisor - Isleworth**

**_ Competitive Salary plus Bonus _**

**A day in the life of a Customer Service Supervisor**

The day starts by arriving at branch for 8am.A morning meeting will then be held to discuss current promotions and special offers, talk about innovative ideas to increase sales and highlight any issues that may occur.As well as prioritising Retail & Trade customers visiting the counter, you will also need to process & contact all click & Collect orders and ensure the Retail Area is fully stocked and ready for trading.A Customer Service Supervisor you will need to be able to constantly upsell products and is working towards the branch and individual sales targets.

You will need to ensure the WH team are also are fully trained so they can help on the counter during busy times

**Customer Service Supervisor - what we expect**:

- Ability to provide first class customer service
- Experience of resolving Customer Issues & Complaints
- Experience of cash handling
- Target driven individual with a strong work ethic
- The willingness to be part of a motivated team & the capability to work alone
- Ability to thrive in a high pressure and fast-paced environment
- Average of 25 hours per week Monday to Friday between the hours of 8am - 6pm and alternate Saturdays from 8am - 4pm

**How we reward**:
Your career with Euro Car Parts is only limited by your ambition and will to succeed.

For exceeding expectations in this fiercely competitive market we offer:

- A highly competitive salary
- Uncapped monthly bonus
- Genuine career progression
- Holiday discounts with cashback
- Up to 40% discount for tickets to major family attractions and cinemas
- Up to 20% discount for various high street retailers
- Plus amazing deals and discounts for 3,000 gyms in the UK

Euro Car Parts Ltd is the largest automotive aftermarket specialist in the UK, with more than 12,000 employees and 350 branches nationwide, and one of the UK’s biggest entrepreneurial success stories of recent times.

Founded in 1978 by Sukhpal Singh Ahluwalia, Euro Car Parts is now part of the LKQ Corporation, a Fortune 500 company and market leader in collision repair and recycled parts in North America and Europe. We supply essential aftermarket components and consumables for cars and LCV’s. Each day, around 4,000 Euro Car Parts vans and bikes complete more than 82,000 customer deliveries to independent and franchised garages, body shops and fleet service centres across the UK and Ireland.

Euro Car Parts has grown to be much more than just a car parts company; we are now far greater than that. We recognise that our people are our most valuable asset because they make the difference between good and great.

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