Customer Support Coordinator

2 weeks ago

Craigavon, United Kingdom Thompson Aero Seating Full time

We are hiring** Customer Support Coordinator **to join our growing team in Banbridge**. **The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business.

**Responsibilities**
- Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements.
- Work with Planning, Production and Supply Chain to establish accurate lead times for quotes.
- Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved.
- Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate
- Compile quotes to ensure margin budgets are achieved.
- Report on quotes and revenue forecasting.
- General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change.
- Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers.
- Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escalate any forecasted issues to the Customer Relationship Managers when required.
- Participation in the 24-7 out-of-hours customer AOG support line via a rota system, where customer calls and orders are managed.
- Administration and reporting as necessary.

**Reward**

In addition to an exciting progressive career with our global organisation, you can expect a competitive salary, salary sacrifice pension, generous 33 days holiday entitlement and continuing professional development opportunities as we continue our commitment towards investing in our staff for the future.

**Benefits include**:

- Employee Cash Medical Plan
- 33 days annual leave
- Perks discount
- Contributory pension scheme
- Gym membership
- £5,000 employee referral bonus
- Life assurance
- Wellbeing Initiatives
- Employee Recognition scheme

**Requirements**:
**Essential**
- 3 A Level passes (A-E) or equivalent level qualification.
- 2+ years’ experience in an equivalent role within a production/manufacturing environment.
- Proficient in using MS Word and Excel.
- Working knowledge of Order Management Systems (MRP)

**Desirable**
- Experience in customer order management.
- Experience or involvement in Quality/Customer Audits.
- Procurement experience.

**Thompson Aero Seating is an equal opportunities employer.**

**We reserve the right to enhance criteria on shortlisting.

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