Part Time Store Assistant

2 days ago

Peterborough, United Kingdom Stop and Store Full time

**Job Title**: Part-Time Store Assistant (permanent role, immediate start)

**Location**: Peterborough, office based

**Hours**: Part-Time, approx 25 hours per week, flexible scheduling includes working weekends

**About Us**:
Quick Self Storage is a fast growing, family-owned self-storage solutions operator. We are a leading self-storage company committed to providing first-class storage solutions and outstanding customer service. With multiple facilities under our management, we aim to ensure seamless operations and a superior experience for our customers at each location.

**The role**:
We are seeking a motivated and customer-oriented individual to join our excellent growing team as a Part-Time Store Assistant. The main purpose of the role is to deliver an outstanding customer experience by promoting products and services and using your initiative to ensure services and standards are well maintained.

It's crucial that you have the eagerness to be warm and welcoming when dealing with customers, making all customers feel looked after. Using your brilliant people skills, you'll determine what the customer’s situation is and provide relevant solutions and the support they need.

**Responsibilities**:

- Undertake regular security checks and audits at the store.
- Comprehensive cleaning duties, keeping the facility clean and tidy to the highest standards.
- Light maintenance duties including weed control, grass cutting.
- Replacement of light tubes where required.
- Completing daily, weekly, monthly reports and audits.
- Be a local key holder for the site.
- Meeting external contractors as required.
- Provide accurate and timely quotations based on customer requirements.
- Assist customers in completing Customer Agreements and other necessary paperwork.
- Advise customers on the appropriate size of storage units based on their needs.
- Show units to potential customers as required.
- Schedule and coordinate viewings for potential customers.
- Process payments securely and efficiently.
- Follow up with customers regarding late payments and initiate appropriate actions to resolve outstanding balances.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure a seamless customer experience.
- Manage administrative duties.

**Requirements**:

- Be proficient in administrative tasks.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A strong ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Detail-oriented with strong organisational skills.
- Reliable and able to work independently as well as part of a team.

**Benefits**:

- Competitive hourly wage
- Company pension
- Free on-site parking
- 30 holidays (inclusive of bank holidays) pro-rata
- Flexible scheduling
- Opportunities for advancement within the company
- Training and support provided

**Job Types**: Part-time, Permanent

**Salary**: £11.50-£12.50 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Retail sales: 3 years (preferred)
- Customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Part time Store Assistant

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