Shop Assistant

**Job Title**: Shop Assistant (Lamby Way)

**Responsible to**: Area Manager

**Responsible for**: The day to day operation of a reuse shop at Lamby Way, Rumney, Cardiff CF3 2HP, including sales, cash management, stock, reporting and management of volunteers

**Location/departments**: Lamby Way, Rumney, Cardiff CF3 2HP.

**Job purpose**: To manage the reuse shop, to increase the volume of material sold through the shop, to liaise with volunteers and local HWRC and bulky waste council staff,

**Salary**: National Living Wage

**Hours of work**: 22.5 hours a week to include weekends, working on a rota basis.

Wastesavers is a third sector recycling group that offers a range of recycling, reuse, education and training services in South Wales, based around waste management and recycling. We are an environmental organisation whose aims are to reduce material going to waste and to benefit the local community. We are looking for a Reuse Shop Assistant to join our team to maximise shop sales and profits, and to help manage the day to day running of the reuse shop at Lamby Way, Rumney, Cardiff, CF3 2HP, including working with volunteers. The successful applicant will deal with customers on a day to day basis and manage volunteers in a busy environment, whilst also liaising with Cardiff CBC staff who will assist in accessing items for reuse.

This is a part time role which and will involve weekend working on a rota basis 22.5 hours per week. Some additional cover during the working week may be required to cover sickness and holiday periods.

**Job Role**:

- To sort and record all stock coming into the Reuse shop and to work with volunteers to ensure stock is sold through the appropriate outlet.
- To supervise volunteers that will assist in running the shop.
- To transport items as and when necessary between the shop and other approved sites.

**Sales**:

- To keep the shop organised and stock items displayed clearly and attractively in order to maximise sales.
- Ensure that the high standard of service to customers that is expected by Wastesavers and Cardiff CBC is maintained at all time.
- Actively support any fundraising activities and promotions.
- Implement promotions in the shop as directed.

**Shop Appearance**:

- Maintain a high standard of presentation, both inside and outside the shop and storage areas.
- Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises

**Stock**:

- Actively encourage the public to donate saleable stock and promote other local reuse collection services for larger items
- Manage, in conjunction with the civic amenity and bulky collections staff, the quantity and quality of stock being intercepted
- Ensure there is adequate flow of stock from storage areas to the shop.
- Select & price stock at a consistent level in accordance with Wastesavers guidelines.

**Staff and Volunteers**:

- Work with the Area Manager to ensure the shop runs effectively.
- Create an organised and pleasant working environment for staff and volunteers.
- Ensure that all staff and volunteers comply with Wastesavers policies.
- Ensure equality & diversity polices are adhered to.

**Administration and Security**:

- Ensure all relevant administration is completed on time.
- Ensure all financial, cash handling and security procedures are adhered to.
- Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
- Notify the Area Manager in the event of suspected theft or dishonesty by any member of staff or volunteers.
- Complete all required back office IT systems processes.

**Health and Safety**:

- Provide a safe environment that protects all staff, volunteers and the public.
- Comply with all Health and Safety regulations as per the Wastesavers H&S Policy.
- Report any maintenance or Health and Safety issues in the shop to the Area Manager.
- To work independently and as part of a team.
- To report to the senior management team.
- To carry out any other reasonable management requests.
- Any other duties as appropriate.

**Person Specification**

**Skills and Experience**

Good level of general education
- Desirable

IT literate and numerate
- Essential

Previous retail experience
- Essential

Experience of working to and achieving sales targets
- Desirable

Experience of working with PC tills and EPOS
- Essential

Experience of cash reconciliation and financial controls
- Essential

Some experience of administration / back office organisation
- Desirable

Product knowledge and understanding
- Desirable

An understanding of current gift aid legislation
- Desirable

**Skills & attributes**

Excellent customer service skills
- Essential

Strong leadership and motivation skills with the ability to build and motivate a team of volunteers to successfully achieve targeted income.
- Desirable

Excellent communication and relationship building skills with the ability to build rapport with people of differing ages, backgrounds and cultural