Customer Service Advisor

5 days ago

Hinckley, United Kingdom Hammonds Full time

**About Us**

We aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furniture and excellent customer service. Our vision, is to be the leading fitted furniture specialists as well as win nationalawards for service, while creating stress-free environments for all.

We have an exciting opportunity for a friendly and enthusiastic **Customer Services Advisor** to join our New Homes and Hepplewhite division to provide an effective first point of contact service for our customers and internal stake holders.

This is a full-time permanent role based in our Central Operations Hub, Hinckley,Leicestershire.We are currently offering a salary of £20,475 per annum, with various benefits such as 31 days annual holiday (including bank holidays), preferential PCP Car/VanLeasing Scheme, Perkbox, discounted staff purchase schemes, loyalty rewards and more

All of our **Customer Service Advisors**are positive people who really care and think nothing about going the ‘extra mile’ to ensure a positive customer interaction at every point of contact. This attitude is complimented by a passion for people,rapport building, problem resolution and listening skills.

A typical day in the life of our New Homes **Customer Service Advisor** will see you:

- Offering a reassuring voice to our customers across a variety of communication channels, providing advice and information on the full range of New Homes services.
- Processing service requests using our internal systems in a timely manner.
- Updating and maintaining the customer database by ensuring conversation notes and updates to cases are recorded.
- Ensuring interactions with customers are well considered, timely and thorough to the highest quality.
- Escalating complaints to ensure that all enquiries and are followed up to the highest degree of professional standards.

The best part is

Whilst previous experience of working within a customer services/call centre environment where you have dealt with high volume telephone calls would be useful, however is not essential. We believe that product knowledge can be learned, and our detailed inductionand training programme will support with this. All that we ask is that you are self-driven, eager to go the extra mile to support our customers and have basic IT skills.Above all, you will be highly motivated, results driven and experienced in working withina fast-paced business environment.
- Please note that our customer service team do not operate on bank holidays and over the Christmas holiday period._

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