Head of Operations

**Head of Operations - UK nation-wide role**
**Hybrid role including remote working combined with frequent travel to relevant sites**

Menzies Distribution Solutions are looking for a **Head of Operations** to join our team. This role is a leadership role operating as part of the Senior Leadership Team in our Full Load Transport Division. The role holds accountability for all active areas of operation and customer relationships within the defined geographical area.

**Head of Operations Duties**:

- Champion the safety agenda for all owned sites
- Champion the compliance agenda and ensure total priority and adherence
- Champion CSR agenda within business area
- Champion the rollout and usage of In Motion in cab solution - ensure compliance
- Set budget levels for accounts in own area of responsibility
- Ensure adherence and compliance to agreed customer KPI levels
- Ensure adherence to agreed and signed off budget levels
- Create a strategy for delivery of specific corporate initiatives / goals as determined
- Work with Key Account Management function to deliver specific account goals such as Joint Business plan, POSI, account strategy for growth
- Champion Continuous improvement and ensure active programme
- Ensure MBR’s take place with all customers
- Lead QBR’s with key customers
- Ensure All customers have relevant an timely KPI suites in place
- Monitor and ensure adherence to contractual obligations
- Complete 6 monthly town halls with all staff to ensure engagement levels are maintained
- Ensure seamless handover between planning and execution
- Complete regular 1 to 1’s with line reports
- Deputise for Account Director as needed
- Build a strong business partnering role with the Head of Key Account Management, Heads of Transport and General Managers in order to develop a constantly improving service and enhance business profitability.
- Seek to challenge the Operations team to achieve margin improvement. Understand the divisional profit drivers, review and evaluate divisional margin improvement initiatives.
- Develop excellent relationships with key customers in order to play an active role in discussions regarding business retention, account management and commercial negotiations. Support existing customer renewals
- Demonstrate a strong and fair approach to Debt Management, liaising between Credit Control and the customer
- Play a key role within the senior team
- Maintain clear lines of communication with the Business Unit Director and Functional leads
- Set clear goals and targets for direct reports through the PDR process, recognise good performance and professionally manage poor performance.
- Develop succession plans for key roles. Seek opportunities for self-development.

**Head of Operations Requirements**:

- Working knowledge of Continuous Improvement
- IT literate
- Good knowledge of Health & Safety legislation (IOSHH / NEBOSH preferable)
- Commercial understanding
- Experienced Logistics professional, graduate or with relevant qualifications who will have previously operated at a senior level and preferably have managed a multi-site region
- Demonstrable experience of customer relationship management
- Proven capability of leading a function through significant change
- Experience of driving efficiency savings and business growth
- Good financial and business acumen with experience of managing budgets
- Good project management skills
- Excellent people management skills - driving accountability and delivering results through teams
- CPC Qualified
- Frequent travel required

**A bit about us**:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.