Trade Sales, Training

The Trade Performance team are responsible for supporting our colleagues to be the very best they can be through the creation and delivery of bespoke, dedicated training sessions and coaching. The Sales, Training & Development Managers will design specific training sessions across the full travel & foreign exchange product portfolio and ensure that our sales colleagues have the product knowledge and sales training to be the very best within their marketplace.
Our colleagues are at the forefront of everything we do, so exceptional customer service experience is required.

**What will be your key responsibilities?**
Create and design training programmes to colleagues of all levels
- Support and motivate all colleagues to be the best version of themselves through both individual & group sales coaching sessions
- Research and write engaging training content for both a virtual and classroom delivery by creating relationships with internal partners
- Collaborate with the relevant product teams to ensure all material supports our business objectives and supplier seasonal launch programmes.
**What competencies we are looking for?**:

- Exceptional cruise product knowledge
- Excellent organisational and time management skills
- Strong initiative skills to drive business objectives forward
- Flexible to meet the needs of the business
- Adaptable to change
- Attention to detail and high levels of accuracy
- Strong digital skills and use of virtual learning platforms
- Confident & competent with technology including excel, word and powerpoint
- Assertive/confident classroom management techniques
- Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
- Ability to work effectively with people from diverse backgrounds.
- Excellent verbal and written communication skills.
- Ability to liaise with staff at all levels
- Effective motivational skills and the ability to remain positive and professional at all times
- Ability to respond and understand the needs of the business and our colleagues
- A keen self reflector, who is able to take the initiative to look at ways to enhance and improve all elements of work streams
**What experience we are looking for?**:

- Previous experience working within cruise environment is essential
**Desirable but not Essential**:

- Completed CLIA training
- Assessment award
- IQA award
- Training/ Teaching award
- Previous managerial/assistant manager experience.
- Assertive/confident classroom management techniques
As the UK's largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellence
What it's like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.