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IT Support Apprentice
3 weeks ago
**Vacancy Overview**:
Are you punctual, suited to working a shift pattern with a passion for technology? Are you ready to take your hobby to the next level?
**Working Week**:
Monday Friday either 07:45-16:15 or 08:45 17.:15 as per shift rota
**Weekly Wage**:
£212.50
**Detailed Job Description**:
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experienceto kickstart your career in IT.
Job Role
We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Support Apprentice your main roles and responsibilities will include:
Becoming a dedicated part of the IT Support team
Learning how to provide technical support becoming the first point of contact for all incoming calls.
Assisting in customer projects and support activities as skills allow
Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
Updating company systems.
Maintaining accurate records both within the ticket system and in response to incoming calls.
Assist with setting up, maintenance and repair of computer related equipment.
Thrice on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillet.
**Skills Required**:
You will be highly organized with excellent communication skills
You will be willing to work hard and eager to learn
You will be a quick learner
Logical and methodical approach to problem solving
You will be adaptable with the ability to multitask
You will have superb IT skills and a base knowledge of hardware & software.
**Personal Qualities**:
The company require a confident, trustworthy and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with flexible and helpful attitude with an aptitude for learning.
**Other Information**:
15 month fixed term contract.
Should you wish to progress to a permanent position on completion a driving license would be essential.
Wage: 5.00 per hour for the first year of employment. Thereafter national minimum wage rate, relevant to age and stage in apprenticeship.
