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Telecoms Administrator/customer Service
2 weeks ago
**Position**: - Telecoms Administrator & Customer Service Advisor **Location**: - Chipping Warden **Department**: - Customer Service/Faults/Billing **Working Hours** - 09:00 - 5.00 (Mon-Fri) **Salary **- Up to £15.00 per hour **The Role** We are a Telecoms company which has been trading for over 9 years and are looking for a quick learning and fast paced individual to join our team. Cloud9 Telecom Ltd is looking for someone who possesses excellent communication skills, is a quick learner and can think on their feet, to help support our operations team. Your role as a Administrator & Customer Service Advisor you will concentrate on customer service and a mixture of faults diagnostics and technical support issues. You should be calm, technically minded, fast paced, positive with the ability to handle customers and suppliers effectively. You should have a "can do attitude", with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner. **Job Objectives** - CRM task Management - Quickly and Efficiently - To place orders with accuracy and attention to detail - To log customer faults and issues with suppliers and engineering teams effectively and quickly - To manage technical enquiries in relation to wireless routers, data connectivity and networking. - To provide effective day to day support to existing customers. - To be competent with Excel, word, Outlook, Web portals and quick to learn technical processes. - To manage overall workload effectively; ensuring work is prioritised appropriately - To collect outstanding customer invoices via card payment. **Knowledge, Skills, Experience** - _Telecom and Customer Service Background - _**Advantage**_ - Excellent Business Communications skills - Both written and Verbal - Proactive and positive with a “Can Do” attitude - Effective time management and organisational skills - Competent working alone or as part of a team - Logical approach to problem solving - Ability to work under pressure and within time constraints - Punctual and good attendance - Good understanding of customer services - Be considered intelligent and a quick learner - Computer literature and competent within technical environment - Driving License & Car - _**Advantage**_ **Job Type**: Part-time Additional pay: - Commission pay **Benefits**: - Company events - Company pension - On-site parking Schedule: - Monday to Friday **Job Types**: Full-time, Temp to perm Contract length: 6 months **Salary**: Up to £15.00 per hour **Benefits**: - On-site parking Schedule: - 8 hour shift - Monday to Friday Supplemental pay types: - Commission pay Ability to commute/relocate: - Chipping Warden, OX17 1LH: reliably commute or plan to relocate before starting work (preferred) Work Location: In person Reference ID: Telecoms Administrator/Customer Service
