Administrator

**Administrator**

**Contract**:Fixed Term - 12 months

**Working Pattern**: Full Time

**Basic Salary**:£19,000 - £20,000

**Benefits**: 30 days’ Annual Leave (rising to 35 days’ with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme

**ABOUT US**

Adopters for Adoption is a national UK adoption agency, based in Worcestershire. The agency was set up to not only provide adoption services to those looking to become adoptive parents, but to also have a positive impact on the way those people are supported in the adoption process.

**Role Details**

Adopters for Adoption are recruiting a Maternity Cover Administrator to join the team in Bromsgrove to provide the delivery of a comprehensive and flexible administrative support service to enable the business to function effectively in line with Adopters for Adoption and Polaris Vision and Values. You will work as part of a team and will receive support and regular supervision, plus opportunities for learning and development. There are opportunities to work from home and the office.

**Requirements**:

- Proficiency in Microsoft Office Suite
- Strong administration skills
- A good understanding of GDPR and the ability to be confidential and discreet about information and data
- Excellent organisational skills with the ability to manage own workload independently
- Excellent oral and written communications skills with the ability to communicate effectively at all levels and the ability to respond to difficult situations
- Previous experience using Charms Case Recording System would be an advantage but not essential
- Passionate, professional, with a “can-do” attitude at all times

**Responsibilities**:
**General Administration**
- Undertake a wide range of administrative tasks and duties using keyboard, office, I.T and database skills as defined by your Line Manager
- Ensure all tasks are undertaken in line with HR and QA policies
- File documents in the appropriate filing systems and set up new filing systems when required
- Manage incoming mail, allocating as appropriate and frank/prepare and post outgoing mail
- Ensure data is accurately recorded on all Business Information Systems for the purpose of running meaningful reports.
- Note/Minute taking at meetings where appropriate
- Archive files and other documentation and confidential waste of sensitive information
- Manage office stationery orders to ensure an adequate supply of office materials and consumables.

**Assessment Processes**
- Access the pre-approval checks for prospective adopters in line with required timescales
- Liaise with prospective adopters with regards to the pre-approval checks as required
- Deliver high levels of customer care and professionalism ensuring this is maintained across the whole assessment journey.
- Deliver the highest levels of customer service through optimum process times.
- Assist with the planning and organisation of the pre-approval training for adopters
- Liaise with the Independent Social Worker and Adoption Team as required with regards to pre-approval checks and promptly send pre-approval checks to the Independent Social Worker when received.
- Keep all records as required in relation to the pre-approval checks and assessments

**Communication**
- Be a confident communicator with good interpersonal communication skills that present a positive impression of the agency to a range of stakeholders
- Ensure potential adopters contacting the agency are welcomed with an enthusiastic and helpful initial response
- Communicate with a wide range of audiences including adopters, social workers, and Panel members, and deliver excellent customer service at all times.
- Ensure safeguarding and complaints are managed in line with procedures
- Undertake reception/switchboard duties where appropriate.

Adopters for Adoption is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment

INDHP

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bromsgrove: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: REF-20-NN59E5T