Contact Centre Customer Service Fleet Controller
2 weeks ago
**Job Description - Fleet Controller**
**We are looking for a customer focused person to join our busy contact centre in Corsham, Wiltshire. A team player, who can plan and prioritise. Excellent communication skills and a proficient IT capability.**
**If you enjoy a fast paced environment with the opportunity to deliver excellent customer service then please read below**
**Job Function**
**Essential key responsibilities and accountabilities**
- Answering inbound calls presented within the agreed business KPI’s.
- Deliver a personal service to all customers, facilitating their vehicle and driver related requirements within the clients’ agreed parameters.
- Managing the daily task allocation within the operating system, planning prioritising and demonstrating effective time management to ensure all planned activities are executed.
- Fleet Administration tasks
- Invoice processing in line with the business requirements.
- Contribute to identification of potential improvements in processes or system enhancements that would improve our ability to deliver exceptional service.
- Diary, task, activity and action point management in Outlook and the operating system
- Maintaining good relationships with customers and clients
- Excellent communication skills
- Proficient IT skills
- Reference ID: Fleet Controller
**Job Types**: Full-time, Permanent
**Salary**: Job Types: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Company events
- Employee mentoring programme
- Free parking
- Profit sharing
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Yearly bonus
COVID-19 considerations:
We are a responsible Covid aware business ensuring all staff and visitors feel safe
Work Location: In person
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