Team Leader

**Role Overview**:
As a Team Leader in Domiciliary Care at 1 Oak Home Care, you will play a pivotal role in overseeing and supporting a team of care workers to deliver high-quality, person-led care to clients in their own homes. You will be responsible for ensuring robust care planning, conducting comprehensive risk assessments, and utilizing innovative approaches to problem-solving to enhance the care experience for clients.

**Key Responsibilities**:
**Team Leadership and Supervision**:

- Lead, manage, and support a team of domiciliary care workers, providing guidance, motivation, and development opportunities for every person within your team.
- Conduct one-on-one supervisions and group discussions to ensure staff are informed, supported, and meeting performance standards.
- Act as a role model, demonstrating best practices in care delivery and professional behaviour.
- Available to the team with out of hours on-call support (on a rota basis)

**Care Planning**:

- Develop and maintain detailed and personalized care plans for each client, ensuring their individual needs, preferences, and goals are met.
- Regularly review and update care plans in response to changing client needs and feedback.
- Ensure care plans comply with regulatory standards and company policies.

**Risk Assessments**:

- Conduct comprehensive risk assessments for all clients, identifying potential hazards and implementing strategies to mitigate risks.
- Monitor and review risk assessments regularly, adapting plans as necessary to ensure ongoing client safety.
- Train staff on identifying and managing risks effectively.

**Innovative Problem-Solving**:

- Think creatively to resolve challenges and improve care delivery, enhancing the quality of life for clients.
- Encourage and support your team to adopt innovative approaches to care and problem-solving.
- Stay informed about new developments in domiciliary care and integrate relevant innovations into practice.

**Quality Assurance**:

- Ensure the delivery of care services meets the highest standards of quality and safety.
- Conduct audits, spot checks, and feedback sessions to continuously improve service delivery.
- Handle concerns and incidents effectively, using them as opportunities for learning and improvement.

**Client and Family Liaison**:

- Build strong, trusting relationships with clients and their families, ensuring clear communication and involvement in care planning.
- Address concerns and queries promptly, maintaining a client-led approach.
- Regular feedback sessions with Management.

**Training and Development**:

- Identify training needs within the team and coordinate appropriate training sessions to enhance skills and knowledge.
- Support new staff through induction and ongoing training, ensuring they are competent and confident in their roles.

**Administrative Duties**:

- Maintain accurate and up-to-date records for all clients and staff.
- Assist with scheduling and rostering to ensure adequate coverage and continuity of care.
- Prepare reports and audits as required by the Care Manager.

**Qualifications and Experience**:
**Essential**:

- NVQ Level 3 in Health and Social Care or equivalent.
- Proven experience in a supervisory or leadership role within domiciliary care.
- Strong knowledge of care planning, risk assessment, and regulatory compliance.
- Excellent communication and interpersonal skills.

**Desirable**:

- NVQ Level 4 or higher in Health and Social Care or a related field.
- Experience in delivering training and development programs.
- Familiarity with innovative care practices and technologies.

**Skills and Attributes**:

- Ability to lead and inspire a team, fostering a positive and collaborative work environment.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Creative and strategic thinking, with the ability to devise innovative solutions to complex problems.
- Empathy, patience, and a genuine commitment to improving clients’ quality of life.
- Proficiency in using care management software and other relevant IT systems

We require two professional references and DBS certificate prior to starting employment.

1 Oak Home Care is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Job Types**: Full-time, Permanent

Pay: £23,500.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- providing care: 3 years (preferred)
- supervisory: 1 year (preferred)
- Care planning: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)
- NVQ Level 3 Health & Social Care (preferred)

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