Quality and Compliance Officer

**Job Title**:Quality and Compliance Officer

**Responsible To**:AssistantManager

**Accountable To**:Manager

**Job Purpose**:To support the work of the manager by implementing administrative systems, procedures, policies and monitoring administrative projects. Providing information by answering questions and requests.

**Responsibilities and Duties**:

- Undertake quarterly monitoring and annual service reviews to ensure that the Home complies with relevant legislation, regulations, internal policies and procedures, and best practice.
- Draft detailed reports following any monitoring or reviews of services, and present to management when required.
- Capture and interpret both quantitative and qualitative data from multiple sources relating to the performance and quality of service.
- Ensure incidents and accidents are accurately monitored and action is taken to mitigate risks within the Home and concerns are raised with managers.
- Ensure a comprehensive risk register is kept and risks are recorded and monitored on a regular basis.
- Pay particular attention to medication management policies and procedures and ensure regular audits are undertaken to identify errors and concerns as well as corrective action.
- Where aspects of the Home is not delivering as expected, the Quality and Compliance Officer will be responsible for developing detailed, and time limited action plans with services, and work with managers and other operational staff to implement.
- When required undertake additional projects related to performance, quality, compliance, and risk.
- Work collaboratively with internal/external stakeholders, and relevant partners to support the Home to deliver service excellence.
- Collating information to produce graphs, tables and power point presentations for results from surveys, questionnaires and reports
- Supporting the development and review of regulations relating to the business including Health and Safety Executive and Care Quality Commission
- Basic office administration to include filing and record keeping, printing and faxing documents and keeping your work space clean and tidy
- Co-ordinate and maintain records including archiving paperwork in a tidy and professional way
- Liaise with management on a regular basis to go through to do list and ensure all requirements are being met

**Personal and organisational development**
- Ensure that you are in control of your own training and development plan and the appropriate courses are completed during the course of the year. Online courses to be completed when requested
- Adhere to all policies and procedures, taking time to familiarise yourself with them and ensure that they are followed at all times. All new policies should be read and signed
- Promote and ensure the good reputation of Pelham House
- Implement the Equal Opportunities Policy into your daily activities

**Health and safety**
- Be responsible for the health and safety of self, other staff, residents and visitors under the Health and Safety regulations. Report any hazards or potential hazards to a management team or take other appropriate action.
- Identify risks, complete a risk assessment and take the necessary actions to ensure residents, staff and visitors are kept safe from harm.
- Ensure all risk assessments are promptly handed to the management team and a copy is put on the staff notice board.
- Ensure the Home is kept clean, tidy and safe and any hazards are notified and acted upon.
- Use ‘incident forms’ to document any health and safety concerns to people or property and submit these to a manager in a timely manner.
- Use ‘accident forms’ to document any accidents to people and submit these to a manager in a timely manner.
- Report, to the management team, any accidents or illness of an infectious nature incurred by a resident, member of staff, self or other persons that could have an impact within the Home.
- Report, to the management team, any significant incidents and faulty appliances, damaged furniture or equipment or any potential hazard including spillages and ensure an ‘incident form’ is completed.
- Ensure the security of the Home is maintained at all times, including the identification of any visitors and ensuring they use the hand gel and sign in and out of the Home.
- Ensure the Home’s equipment and resources are used appropriately, kept free from damage and raise health and safety concerns when necessary.
- Ensure that the highest possible standards are maintained for infection control, and gloves are used when giving personal care and hands are regularly washed.

**Other**
- Keep up to date with changes to CQC regulations and health and safety policy.
- Carry out any other task that has been reasonably assigned to you and ensure you keep the Management team up to date with all progress.

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.

**Job Types**: Full-time, Par