Infrastructure Apprentice

**Employer description**:
IGD are an organisation of two vital and interconnected communities: Commercial Insight and Social Impact. Together, we are working to drive change that makes a tangible difference for Society, Business and the Individual.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.

This is an exciting role for anyone keen to take their first step into IT infrastructure and operations, helping our users while developing your own skillset.

You will be joining a friendly, enthusiastic and highly supportive team, with varied work in a fast-paced environment.

And you can feel good about being part of a company that uses its profits to support good causes through our social impact activities.

**Duties**:

- Provide assistance for users, infrastructure & systems.
- You’ll be our first line of response to IT queries and support tickets.
- You will also be involved in the management of systems such as Azure AD, O365 and Intune, as well as having the opportunity to undertake project work and assist with the continuous review of new technology.

**Everyday ‘business as usual’ tasks will include**:

- The provision of laptops and mobile phones to colleagues, managing user accounts, troubleshooting in-office issues and managing tickets from our support system.

You’ll have every opportunity to continually learn and develop through training courses, shadowing and more to grow your experience, as well as plenty of on-the-job training to develop your skillset.

This will ensure that you help us to do everything we can to support our users and let them know all about the great work we do.

**What we are looking for**:
**Skills and personal qualities**:

- You must have a genuine passion for technology & excellent communication skills
- You should enjoy working collaboratively with an ability to build strong relationships with others, including training & assisting users
- You will need to be process driven, with excellent time management & exceptional organisational skills
- You should have an enthusiasm to learn and help build better future solutions
- Being able to drive / have own transport will be essential

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Salary:**

£17,000 per annum.

**Future prospects:**

Once the apprenticeship has been successfully completed, you’ have the opportunity to gain further career growth and progression.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.