Spare Parts Coordinator

**Who we are. What we do.**:
We are Bystronic - a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

**In a nutshell**:
We are looking for a **Spare Parts Coordinator** to ensure the availability, accuracy, and timely delivery of spare parts that keep our customers’ operations running smoothly.

**What drives this department**:
Our After-Sales team ensures customers receive the right parts at the right time. By managing stock, processing orders, and optimising spare parts logistics, we create a seamless service experience and support long-term customer relationships.

**What you will be doing**:

- Processing spare parts orders accurately and promptly (quotes, order confirmations, purchase orders, invoicing) in SAP and CRM.
- Managing returns of unused or damaged parts in line with corporate policy.
- Communicating with manufacturing entities and internal teams to ensure smooth order flow.
- Maintaining organised, up-to-date records of spare parts orders and costs.
- Managing stock levels and forecasting, ensuring accurate warehouse data with zero variances.
- Sourcing from third parties when required and negotiating with suppliers.
- Ensuring timely supplier payments aligned with local financial targets.
- Coordinating after-sales service activities and supporting sales campaigns to generate additional revenue.
- Identifying opportunities for process improvements within ERP systems and contributing to implementation.
- Supporting customer satisfaction metrics such as On-Time-In-Full delivery, order-to-delivery time, and accurate offer documentation.

**Your education & experience**:

- Experience in spare parts coordination, logistics, or supply chain.
- Proficiency in ERP systems such as SAP, CRM, and ideally CPQ.
- Knowledge of technical parts, machinery, or service operations.

**What you need to succeed**:

- Strong organisational and planning skills with high attention to detail.
- Ability to manage stock efficiently and balance cost with availability.
- Good negotiation skills when dealing with suppliers.
- Strong communication and collaboration skills across departments.
- Customer-focused mindset, ensuring timely and accurate delivery.

**What else you can bring to the table**:

- Experience in process optimisation or ERP system improvements.
- Proactive involvement in sales and service campaigns.
- Ability to interpret technical manuals and identify machinery components.

**Your edge**:
A proven ability to combine technical knowledge with commercial awareness, ensuring spare parts operations run with maximum efficiency and mínimal downtime for customers.

**What’s in it for you**:

- Competitive salary and benefits package.
- Opportunities for professional training in SAP, CRM, and CPQ systems.
- Career growth and development within a global business.
- A collaborative, supportive work environment.

**People power our purpose**:
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.

**Interested?**: