Medical Administrator/receptionist

**Exciting Opportunity for a Medical Administrator/Receptionist at Enigma Healthcare**

Are you a highly motivated and enthusiastic individual looking to be part of a dynamic, patient-focused team? Do you thrive in a fast-paced environment where your administrative skills make a real impact? If so, we have the perfect role for you

At **Enigma Healthcare**, based in the beautiful village of **Tarporley, Cheshire**, we pride ourselves on delivering outstanding care and an exceptional patient experience in our private clinic. We are dedicated to serving our community and ensuring our patients receive the highest standards of care.

**About the Role**:
We are seeking an engaging and proactive **Medical Administrator/ Receptionist** to join our team and provide essential administrative and clerical support across a variety of key areas within the clinic. As a Medical Administrator/ Receptionist, you will be integral in ensuring the smooth and efficient running of our clinic while maintaining our focus on patient care and service excellence.

**Key Responsibilities**:

- **Organise Clinical Diaries**: Schedule appointments and manage clinic diaries efficiently to ensure smooth operations.
- **Documentation Management**: Format clinic letters, referrals, and other essential documentation, ensuring accuracy and timely delivery.
- **Patient Liaison**: Arrange appointments, communicate with patients, and assist with the preparation of pre/post clinic documentation, including post-operative information.
- **Team Collaboration**: Work alongside the wider team to ensure the day-to-day running of services is streamlined and meets the highest standards.
- **Process Improvement**: Identify opportunities to enhance systems and processes, increasing overall efficiency.
- **Patient Experience Focus**: Always keep patient care and experience at the forefront of your work.
- **Communication**: Maintain effective communication within the clinical and administration teams to ensure seamless operations.
- **CQC Inspections**: Assist in preparing for CQC inspections and other regulatory requirements.
- **Service Development**: Contribute to the ongoing development of services and help identify proactive solutions.
- **Complex Information Management**: Occasionally manage sensitive and complex information with professionalism and care.
- **Front of House**: Ensure the highest standards of professionalism and courtesy when interacting with patients and visitors.
- **Payment & Referrals**: Process patient payments, handle referrals, and ensure all documents are efficiently managed and uploaded.
- **Support Clinical Staff**: Provide general administrative support to clinical staff as requested and assist with audits and checks as needed.
- **General Clinic Maintenance**: Ensure clinic rooms are tidy and ready for patient use, maintaining a safe and clean environment for all.
- **Reception duties**:Greeting and booking in patients.
- **Other Duties as Needed**: As our services expand, you may be required to take on additional tasks and responsibilities.
- Strong administrative and organisational skills
- Excellent communication and interpersonal abilities
- A proactive and problem-solving mindset
- Ability to work independently and as part of a team
- Experience in a healthcare setting is preferred but not essential
- A positive, ‘can-do’ attitude, with a passion for delivering exceptional patient care

At **Enigma Healthcare**, we’re committed to providing a supportive and collaborative working environment where your skills will be valued, and you can grow professionally. If you’re ready to make a real difference and join a forward-thinking healthcare team, we’d love to hear from you

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: £26,000.00-£27,500.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Store discount

Ability to commute/relocate:

- Tarporley CW6 9DL: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)
- Administrative: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

Application deadline: 31/07/2025
Expected start date: 15/08/2025