Tenancy Advisor

Ensure Our Customer’s Voice is Heard and Supported: Tenancy Advisor

At Kingdom Group, we’re growing thoughtfully to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of **Great Homes, Services, People, and Communities**.

We’re looking for a **Tenancy Advisor**to work as part of the Customer Resolutions Team to provide exceptional customer service and experience to our customers.

This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.

**The Role**

As **Tenancy Advisor**, you’ll:

- Work as part of the Customer Resolutions Team to provide exceptional customer service and experience.
- Respond to customer queries efficiently and effectively through a variety of communication channels.
- Participate in void meetings to support the efficient and effective turnaround of properties, ensuring appropriate standards are met.

You will signpost tenants to relevant support, assist with the development of departmental processes and procedures, and act on customer feedback to improve service delivery.

**Why Join Kingdom Group?**

At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.

Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold **Investors in People Gold** and **Investors in Young People Platinum** accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.

**What We Offer**

Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.

**About You**

We’re looking for someone who:

- HNC level qualification in a relevant discipline, or equivalent Housing, Qualification, or equivalent experience
- At least two years of relevant experience
- The ability to confidently engage with a wide range of customers

**Ready to Apply?**

**Closing Date**: 21st of August

**Interview Date**:29th of August

**Anticipated Start Date**:September

Scottish Charity No: SC000874

**Job Types**: Permanent, Temporary
Contract length: 12 months

Pay: £32,599.00-£35,895.00 per year

Work Location: In person

Reference ID: REQ000701