Cafe Team Leader

3 days ago


Middlesbrough, United Kingdom Cooplands Baker Full time

Role: Cooplands Café Team Leader

Location: Dundas Cafe, TS1 1HT

Hours: Part-Time 25 Hours Available / Permanent

Hourly Rate: £10.50

**Job purpose**
To support the successful running of a Cooplands Cafe and leading and motivating a team which works together to achieve targets and provides a fantastic shopping experience to our valued customers.

**Key accountabilities**
Deliver a swift and friendly service to every customer consistently
Achieve high standards to meet customers' expectations
Support the Cafe Manager to lead and motivate a team to achieve sales targets, to control stock and meet high standards of customer service, display and hygiene
Support and develop the team alongside delivering training
Responsible for running shifts throughout the week, cashing up and opening and closing the cafe
Encourage a hardworking but fun environment in which your team members can fulfil their potential
Prepare food, handle money, use the till and keep displays vibrant and the shop clean and tidy
Upsell appropriately to customers to increase cafe sales
Support profit protection through effective cost control

**Skills, know-how and experience**
Proven track record of experience in customer service, ideally in a retail or catering background
Ability to retain and remember orders for an efficient and swift customer experience
Ability to multi-task and work as a team for the successful running of your cafe
Efficient planning, organisational and numeracy skills
Leadership skills to inspire your team to deliver great results
Ability to be self-motivated and enthusiastic about Cooplands and our sales
Excellent communication skills

**What’s in it for me?**

To show our appreciation for your hard work, we have a range of benefits you can take advantage of
- 30% Cooplands Staff Discount
- 28 Days Annual Leave (including bank holidays and rising up to 33 days with long service)
- Pension Scheme
- 24/7 access to virtual GP & wellbeing service
- Life Assurance
- Progression & career opportunities
- Recognition rewards
- Discretionary Sickness pay
- Access to Employee Assistance Programme

Do you have what it takes?

Some catering experience always comes in handy, although it is not essential, as we will support you with great training If you are reliable, enjoy early morning starts and love to have fun as part of a team then we would be delighted to hear from you.


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