IT Technician Apprentice

**Employer description:**

Green IT Disposal, based in Altrincham, Trafford, Greater Manchester, WA14 5DH, offers a totally managed service for the collection & processing of redundant IT and computer equipment.

**Overview:**

The IT Technician Apprentice will be the first point of contact for customers requiring assistance. This role provides customer support, helping to resolve incidents and manage requests within the terms of predefined Service Level Agreements.

**Main responsibilities**:

- Evaluate, troubleshoot, test, and repair products that come in for refurbishment
- Integration of new hardware within IT systems and ensuring stability and compatibility within the system
- Test, repair and integration of operating systems including software installation, driver updates and stress testing
- Work different operating systems (iOS, Windows, Android..) and devices in order to update to latest OS.
- Understand operational requirements and be able to identify and correct problems or inconsistencies.
- Support other departments within company as required

**Desired skills and Personal qualities:**
- The ability to balance priorities and take responsibility for the completion of a task
- To be able to work independently and show initiative in providing a Service covering hardware, software and peripherals
- Self-motivated, with a strong commitment to teamwork and service
- Excellent interpersonal skills with the ability to communicate effectively with a wide range of people and personalities
- A common-sense approach and enthusiasm to learn
- The capacity to remain calm and to cope under pressure
- Troubleshooting skills, backed by a clear, analytical approach to problem-solving

**Entry requirements:**

You need to have 5 GCSE’s:

- Maths and English (or equivalents) at grades D or above

**Find out more here:**

**Working week**:
Monday to Friday, 9am - 5pm / 35hrs a week.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.