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F&b Associate

2 weeks ago

Edinburgh, United Kingdom Delta Hotels by Marriott Edinburgh Full time

Delta Hotels by Marriott Edinburgh are on the look-out for a part time F&B Service Expert to join our team

**About us**: Delta Hotels are a 4* full service brand in the Marriott Portfolio. We are simple made perfect. Located just 2 miles from Edinburgh Airport and only 15 minutes from the city centre
- we are all about giving a streamlined premium experience with rooms that work for our guest needs Working at Delta by Marriott means you are joining an experienced, knowledgeable and driven team

**What is in it for you**:In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

- **Free Meals on Duty**:Enjoy complimentary meals while at work.
- ** Uniform Provided**: A professional uniform is supplied for all employees.
- ** Explore Discounts**:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- ** Pension Scheme**:Participation in The People’s Pension.
- ** Employee Assistance Programme**: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- ** Career Development**:Opportunities for career growth and internal transfers within Marriott's global network.
- ** Training and Development**:Access to training programs to enhance your skills and advance your career.

**Responsibilities**: Here's what your journey with us entails:

- **Welcome and assist guests** with a warm and friendly demeanour, ensuring a positive dining experience.
- ** Take and serve orders** accurately, adhering to quality and presentation standards.
- ** Provide detailed information** about menu items, including ingredients and preparation methods.
- ** Maintain cleanliness and organisation** in the dining area and service stations.
- ** Coordinate with kitchen staff** to ensure timely and accurate delivery of food and beverages.
- ** Handle guest inquiries and complaints** professionally, resolving issues promptly.
- ** Promote restaurant services and specials** to enhance guest experience and drive sales.
- ** Follow safety and hygiene protocols** to ensure a safe working environment.
- ** Assist with inventory management** and restocking supplies as needed.
- ** Support team members** and collaborate to achieve common goals.

**Safety and Company Policies**:

- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.

**_Note:_**_ This above description is not intended to establish a total definition of the job, but an outline of the duties._

**Preferred Qualifications**:

- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.

INDFOH