People & Culture Assistant

2 days ago

Burntwood, United Kingdom Busy Bees Full time

Role Overview:
**Job Title**: People and Culture Assistant
**Location**: Hybrid (1 day per week in Burntwood, Staffordshire office)
**Reports To**: People & Culture Manager
**Salary**: £22,386 per annum

**About the Role**

Looking to start your career in HR? This could be the perfect opportunity

We’re offering a fantastic entry-level role within our fast-paced and friendly People Team. This is an ideal position for someone with strong customer service and administrative skills who’s looking to gain experience in the world of HR.

If you're proactive, people-focused, and ready to learn, we’d love to hear from you

**About Busy Bees and Our Culture**

Established in 1983, **Busy Bees** is the largest childcare provider in the UK and the fourth largest globally, with nearly **1,000 childcare centres across 10 countries**. We offer a supportive, inclusive, and rewarding work environment where employees can grow, develop, and make meaningful connections.

**Employee Benefits**
- ** Sector-leading Family Leave** policies.
- ** 24/7 Employee Benefits Platform** with discounts and perks.
- ** Childcare Discounts** for staff.
- ** 33 days of holiday**, including bank holidays and your birthday off.
- ** Health and Wellbeing Support** through our Employee Assistance Program and Mental Health Apps.
- ** Career Development and Training** opportunities to help you grow.

Role Responsibilities:
**Key Responsibilities**
- Manage and respond to all **HR queries** via the People Desk, ensuring **excellent customer service** and meeting KPIs.
- Act as the first point of contact for **HR-related enquiries**, directing team members to the appropriate resources.
- Provide expert guidance on **company policies and procedures**, escalating queries when necessary.
- Deliver **HR administrative support** for the People & Culture team, assisting with projects, audits, reports, and presentations.
- Maintain and manage the **occupational health portal and referrals** to ensure compliance and efficiency.
- Assist with **employee benefits administration**, providing relevant information and answering questions.
- Keep accurate records aligned with **legal and data protection requirements**.
- Develop and maintain **HR resources**, including factsheets, templates, and intranet updates.
- Attend and take notes at **HR meetings**, supporting initiatives and events.
- Champion **Busy Bees values** and promote a culture of **continuous improvement**.

Required Qualifications:
**Key Skills & Experience**
- Experience in **HR administration** or a similar role within a regulated environment.
- Knowledge of **handling employee queries**, policy guidance, and HR-related tasks.
- Strong **collaboration and customer service** skills.
- Excellent **communication and interpersonal skills**.
- Proficiency in **HR software and Microsoft Office Suite**.
- Ability to manage **sensitive information confidentially and professionally**.
- Strong **problem-solving and organisational skills**.
- Empathy, integrity, and a **positive, proactive attitude**.
- Ability to adapt to **changing business needs and priorities**.

**Why Join Busy Bees?

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