Spa Receptionist

**Department**:Peake Spa

**Closing date**:Ongoing

**Salary**:Up to £11.44 per hour

Stoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join the Peake Spa team.
- Job responsibilities:

- Qualifications or desired skills:

- SbN team benefits:

- Additional information:

- Maintaining good communication skills, whether face-to-face, on the telephone or in writing
- Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and well turned-out in the company uniform, badge and accessories
- Ensuring all potential bookings are maximised, thus increasing and maintaining budgetary spa figures whilst achieving average room rates through sound management practices
- Ensuring that all the department's correspondence, paperwork, control, and accounting/billing procedures are prepared and completed to the company standard of presentation and accuracy required
- Responsible for all floats and accounting for all monies taken to ensure that daily takings are banked properly
- Maintaining good liaison and communications with management, the Hotel Reception team, Reservations, Sales and all other departments
- Ensuring all potential and actual guests receive a professional and welcoming experience, and that all queries and complaints are satisfactorily resolved
- Actively sell all products and extra treatments as well as the facilities of the hotel where possible, converting enquiries into business
- Having a thorough knowledge of Peake Spa and Peake Fitness, including rates, opening times, and special offers
- Management of the Spa & Gym diary to ensure all space is utilised effectively, thus achieving maximum occupancy
- To maintain good general IT skills, and deal promptly and properly with incoming mail
- Discounted food and drink in our bars and restaurants
- Discounted hotel stays for yourself, friends and family
- Employee Assistance Programme
- Training and development opportunities
- Free on-site parking
- Discounted golf and leisure club membership