Relief Team Leader

**Job Title: Relief Team Leader**

**Department: Support & Care**

**Salary Scale: £37,000 per annum pro rata (rising to £42,100 with service)**

**Responsible To: Manager**

**Contract Type: Permanent**

**Location: Armagh**

**Hours of Work: Relief/Casual**

***(Covering a 24 hour, 7 days per week Rotational Shift Roster)**

**About Trinity**

You are joining Trinity Support & Care Services, an innovative organisation, providing quality assured, safe, and person-centred residential care and outreach support services to children and adults with intellectual disabilities.

**Key purpose of the job**:
The primary objective of this post is to provide care and support through a person-centred approach which meets the practical, physical and emotional needs of service users, with an Intellectual Disability, Autism Spectrum Disorder or associated Mental Health needs. To assist persons with a disability with their day-to-day living, training and daytime opportunities, in which to live life to their fullest potential; achieve their highest level of functioning to maintain independence and/or to improve skills that will make them more independent.

**Main responsibilities**

As Team Leader you will be responsible for leading and managing, a staff team, co-ordinating shift activity and delegating tasks accordingly to ensure that service users receive the appropriate support and care. As Team Leader, you will work collaboratively as part of a Multi-Disciplinary Team in the provision of safe, person-centred and quality assured services to users of the service.

**Service User**
- Assist in the implementation of clinical/Social Care policies and guidelines which supports person centred services in line with National Quality Standards and all legal frameworks
- Assist in the Management of service user care to ensure the highest professional standards using an evidence-based approach to ensure clinical effectiveness and efficiency.
- Coordinate and prioritise appointments in liaison with multi-disciplinary teams.
- Participate in quality improvement initiatives to improve service user satisfaction.
- Deal with complaints, in a professional, logical and coherent manner; as per policy.
- To work under the direction of the Assistant/Manager to ensure that the highest possible standards of care are maintained at all times, consistent with the mission, vision and values of the service.
- Actively promote the participation of persons with a disability in the planning of the centre/home.
- To report immediately to the Assistant/Manager any incident of concern involving either staff member or resident, in accordance with the organisations incident reporting policy.
- Working in partnership with multi-disciplinary teams, families and other key people to support each service user to work towards and achieve their personal goals, guided by their individual care plan.
- To act as key worker for named service users where appropriate.
- Provide individualised support, using a facilitative and strengths-based approach to personal care, whilst always ensuring service users right to dignity and respect.
- Promote the social interaction of persons with a disability, with the wider community, in accordance with their choices and personal goals.

**Staff Management**
- Provide support / supervision to, and other front-line staff where appropriate.
- Ensure staff members are fully informed on all matters affecting the day-to-day running of the services and that lines of communication are clear and implemented by all staff.
- To participate in matters concerning discipline, grievances, untoward incidents and complaints, when required.
- Participate in the recruitment of team members where appropriate (ie) short-listing/interviewing etc

**Health and Safety**
- Ensure that services are compliant with the requirements of the Health, Safety and Welfare legislation.
- Perform duties in a manner conducive to health and safety, and in accordance with the organisations policies and procedures.
- Ensure that accidents and incidents involving service users/visitors/staff are recorded in line with policy and all statutory reports completed to a high standard.
- Ensure all staff members, are aware of their responsibilities in the event of an emergency accident/incident.

**Record and Financial Management**
- To maintain accurate and comprehensive records as are required in the individual service e.g. daily reports, financial records, communication books, family contact sheets and service user care plans (where applicable).
- To support service users to manage their personal monies, and to document all transactions, whilst ensuring their personal finances are safeguarded.
- To maintain accurate records of all expenditure, attaching to the centre/unit (where appropriate).
- To ensure that files are up to date and stored in an orderly and secure fashion, that ensures service user confidentiality.

**Training and ongoing development**
- Be aware of curren