Customer Care Advisor

5 days ago

Hyde, United Kingdom Project Better Energy Full time

At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV, and Project Digital UK. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.

As a Customer Care Advisor, you’ll be a natural people person who enjoys building great relationships with customers and making sure they have the best possible experience. You’ll be confident on the phone, organised in your work, and ready to take ownership of any situation that comes your way.

**Why Project Better Energy?**
- Salary between £24,000 to £26,800
- Fixed rota Monday to Friday between 9am-8pm (mix of 9-5, 10-6 & 12-8 shifts). Friday hours alternate. Saturday rota paid at overtime rate, with extra Sunday overtime available.
- 37.5 hours per week
- 25 days holiday PLUS bank holidays
- Monthly bonus structure
- Employee assistance program
- Discount platform
- Cycle to work scheme
- LMS platform to assist career progression and personal development
- Pension salary exchange
- Enhanced maternity leave
- Private Health Care
- Mental Health Support
- Free eye test
- Free Parking
- Company Pension

**Day to Day**
- Make on boarding calls - book installations, gather feedback, and answer any customer questions
- Complete compliance calls in line with our Finance Partner requirements
- Carry out follow-up calls after installations to check customers are happy and explain next steps
- Gather customer feedback to help us keep improving our service
- Collect and record customers reviews on our online platforms
- Process customer referral claims quickly and accurately
- Take ownership of customer issues and see them through from start to finish
- Handle new sales orders and schedule installations
- Process card payments for deposits and final balances
- Keep our CRM system accurate and up to date
- Support the team with any other tasks as needed

**What will you bring?**
- Strong customer service skills with a friendly, professional approach
- Excellent written and verbal communication with great attention to detail
- Well-organised and able to prioritise tasks effectively
- Confident and approachable telephone manner
- Customer-focused, providing timely and high-quality support
- A real team player who can also work well independently
- Positive, helpful, and eager to learn
- Proactive and efficient when following processes and instructions
- Familiar with FCA and GDPR guidelines
- Confident using Microsoft Office, especially Excel
- Experience within the solar industry is a bonus

Project Better Energy commitment:
We are committed to fostering a workplace where diversity is celebrated, equity is prioritised, and inclusion is the norm.

We are committed to building a culture where every individual feels respected, valued, and empowered to contribute their unique perspectives.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,800.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Hyde SK14 2AX (preferred)

Work Location: In person

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