Customer Service Executive

**Overview and what we offer**
- Mon - Friday 37.5hrs
- Location
- Refer a friend for £1000 bonus which is unlimited
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver

**Role**

We are currently seeking a highly motivated and skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients and customers. Dealing with client queries and complaints courteously and effectively within agreed SLA's.

**Your main duties will include**:

- Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
- Maintaining customer records by updating account information
- Handling customer complaints and escalating issues as necessary
- Collaborating with other departments to ensure customer satisfaction
- Resolve client complaints within SLA
- Identify trends
- Provide feedback where necessary to Head of Customer Experience
- Accurate recording of all complaints and survey results
- All complaints logged and acknowledged within 24 hours
- Accurate recording of complaints
- Excellent communication and interpersonal skills
- A strong customer service orientation
- The ability to work well under pressure and handle difficult situations with ease
- Strong problem-solving skills
- The ability to multitask and prioritize effectively
- A positive attitude and a willingness to learn
- Experience dealing with B2B clients
- Experience with dealing with complaints
- Ability to create and present statistical information

To be successful in this role, you must have excellent communication skills and be able to build strong relationships with our customers. You must also be able to work well under pressure and be able to handle difficult situations with ease.

**Who we are and what we do**

We're a global, multi award winning Business Travel Company and we make business travel straightforward By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.

Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

**Our people** Are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes

**Clarity Business Travel** company and a top 10 UK-based Travel Management Company which is part of **The Portman Travel Group click here to view our**LinkedIn Careers Page** and includes **Brighter Event**,**Elegant Resorts**, **If Only** and **Destination Sports Group**
- Computer literate with experience of Microsoft office.
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Ability to work under pressure and to tight deadline
- Excellent verbal and written communication skills
- Very high attention to detail and organisational skills
- Excellent knowledge of Word and Excel - creating and maintaining documents