Uk Customer Service Adviser

4 days ago

Sutton, United Kingdom ACS Performance Full time

Reference: JBacs1095

Location: Sutton

**Salary**: £20,000 - £30,000 per annum

The successful **UK Customer Service Adviser **will partner with one of the regional sales teams to create and communicate estimates and orders for that region, answer customer enquiries and become embedded in that regional sales team. This will involve attending regional team meetings and business events away from the office and may involve an occasional overnight stay.

The role will involve:

- Ownership of the customer journey through our business, from enquiry to estimate to order and into delivery and after-sales support.
- Answer all types of customer enquiries and resolve wherever possible, taking ownership of the enquiry and taking a proactive and positive approach to customer care ensuring satisfaction.
- Become part of one regional sales team taking a lead on loading estimates and orders onto the ERP system (Syteline) in a timely and accurate manner.
- Manage requests for remedial works to understand the cause of the issue and recommend the necessary action.
- Promote and maintain excellent customer relationships, adopting a customer focused approach.
- Support the continuous improvement of Customer Service to ensure the service continues to meet and exceed customer and business needs.
- Support the Customer Service Manager in monitoring lead times and scheduling open orders within the order book.

To be successful in this role of **UK Customer Service Adviser **we would love to speak to anyone who has experience of:

- Demonstrates high attention to detail when working at pace.
- Is professional, well-organised and remains calm under pressure.
- Has a solution orientated, can-do approach
- Is a clear, considerate and concise communicator.
- Works well as part of a team whilst using initiative and taking personal accountability.

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