Customer Service Practitioner

1 week ago

Sunderland, United Kingdom My Learning Skills Full time

**Customer service practitioner**:
**Overview**:
An exciting opportunity to join the team as a business admin apprentice within the fast-paced Sunderland Optica Eye Clinic. Optica Eye Clinic are looking for someone who has good IT skills, is able to work within a team and has a high attention to detail.

**Optica Eye Clinic**:
Sunderland, SR32NE

**£192.40**

****Per Week

**40.00 Hours**

Per Week

**Role and Responsibilities**:

- Answer the telephone
- Deal with telephone enquiries
- Book appointments for Home Visits
- Prepare record cards and NHS paperwork
- Diary Management for Opticians
- Submit NHS paperwork for payment weekly
- Check and complete NHS paperwork
- Enter Home Visit Sales on the computer using Opticabase System
- Filing
- Link Spectacles up with orders
- Organise delivery schedule
- Type weekly rota for Opticians visit
- Confirm Home Visit appointments daily by telephone
- Enter invoices on book-keeping system using Quickbooks

**Required Skills**:

- Accurate
- Attention to detail
- Typing skills
- IT skills
- Professionalism
- Able to hold a conversation
- Conflict resolution
- Work as part of a team
- Using initiative
- Adhere to sickness policy

**Required Qualifications**:

- Maths and English, GCSE at grade 9-4/ A*-C or equivalent

**Training**:
Customer Service Practitioner Level 2 Apprenticeship Standard:

- Maths and English to Level 2 required, if not already achieved. The Level 2 maths and English to Level 2 - test to be taken - please note the apprentice will need to study to be capable of passing the level 2 and cannot simply be entered for it without proof of readiness to take the test
- Ongoing assessment by the employer and provider - for example meetings with the apprentice, employer and learning provider, observations of workplace, gathering evidence
- Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, customer communication and health and safety.
- Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio, a practical observation and professional discussion

**Prospects**:

- Possible full time employment

**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on
0191 433 8646

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