Customer Success Executive
3 days ago
Role: Customer Success Executive
Contract: Permanent
Contracting Authority: Matrix SCM
Location: Swindon
**Responsibilities**
- Follow up to make sure timesheets are submitted and approved without queries each week
- Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
- Provide training support to customers, to ensure they are using Matrix technology effectively and efficiently
- Be committed to achieving the right outcomes for your customers - ensuring all key performance targets are met and working with Business Managers to achieve the customer's commercial targets Highlight any commercial anomalies so they can be addressed immediately
- Be committed to providing world-class service to your customers - achieving the highest scores in customer satisfaction measures and following up on feedback where necessary
- Other tasks as required
**Expectations**
- Have excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full and proper understanding of their requirements
- Love to talk and be excellent at building relationships with people over the phone and face to face
- Be comfortable working on your own, remotely
- Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week
- Have experience of MS Office and be 'tech savvy'
- Have a head for numbers and the ability to understand what the data is telling you
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