Care Coordinator

Company Description
An exciting opportunity has arisen for a full-time office-based Care Coordinator to join our professional and fast-growing team at Home Instead Stoke Newington, Leyton & Wanstead office located a few minutes from Hackney Central Station.

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. Our aim is to keep our clients in their own home where they feel happiest. We are dedicated to providing only the highest standards of care.

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.


**Job Description**:

- Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
On-call duties and delivering care in an emergency (On
- Call’ rota - 1Weekend out of 4. This will also include being part of the On-Call rota during the evenings on weekdays)
- Develop excellent relationships with both clients and CAREGivers (who we know refer to Care Professionals after training) so both can enjoy positive experiences.
- Responsive to changes in the schedule, liaise with relevant team members (If needed) and communicate short term changes to client schedules to Clients and Caregivers.
- Following up on schedule alerts, ensuring a timely service
Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Manage and approve Caregiver holiday requests ensuring sufficient cover is in place before approving.
- To ensure that all associated information is recorded accurately and promptly.
- To deal promptly and appropriately with any queries received, referring to the relevant person or team.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Coordinate CAREGiver retention activities.
- Coordinate client activities.
- Support service enquiry process ensuring compliance, set up new client files and electronic journals, service packs and keep systems updated.
- Support the CAREGivers and clients with IQ such as adding tasks, adding medication and Client Portal etc.
- Provide project admin support to ensure successful project implementation and timely adoption where appropriate.
- Support Projects and IT initiatives where appropriate.
- To undertake any support or administration duties as and when required.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
**Experience**
- Coordinating home care services (preferably with People Planner ): at least 1 year (Essential)
- Obtained Level 3 Diploma for Health and Social Care
- Must have access to own vehicle, due to the nature of the role you may need to cover a client's visit in an emergency
**Benefits**
- Full Time salary from £22,000 - £24,000 per annum (plus on-call extra earnings)
- Pension scheme
- 28 days holiday including bank holidays
- Support for ongoing professional development
- Excellent employee benefits include discounts on shopping, eating out, travel, insurance & healthcare
- Employee assistance programme
- Social events - Underground parking
- Discounted local office gym membership
- Positive & friendly office atmosphere and team ethos

**Qualifications**:

- Must have completed Level 2 QCF/NVQ in Health & Social Care or be willing to work towards it
- Willing to undergo an enhanced DBS disclosure

Additional Information
- Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Proven experience in office administration within a busy office environment
- Experience of supporting projects and working to tight deadlines.
- Strong organisational skills with the ability to multitask.
- Self-motivated and able to work flexibly.
- Excellent written and verbal communication skills.
- Keen eye for detail and the ability to work accurately under pressure.
- Strong team player with the confidence to work alone.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.