Order Management Clerk

1 week ago


BurtonOnTrent, United Kingdom Wincanton Full time

**Role Overview**

With continued success and business growth Wincanton have the opportunity for an Order Management/Processing Clerk to join our team at Branston. Our Order Management/Processing Clerks are responsible for processing details dealing with internal and external customer/supplier calls of a varying nature.

**How will you contribute?**
- Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
- Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
- Chase information from 3rd party network.
- Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
- Ensure all paperwork has been received and delivered as per the expected KPI/SLA.
- Demonstrate empathy with the customers as and when required.
- Ensure all procedures are adhered to and report all incidents of non-compliance.

**What will you bring?**
- Previous Customer Service experience or NVQ level 3 in Customer Service.
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well organised, taking ownership of tasks and being able to work to detail.
- Educated to GCSE level or equivalent.

**What do we offer?**

We really value our people and offer a friendly, safety first working environment and a competitive salary along with other benefits including; annual leaves + bank hols with the option to buy more, share incentive plan, cycle to work scheme, employee benefits online discount platform, onsite parking, onsite canteen + much more

Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.


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