Leisure Assistant

2 weeks ago


Conwy, United Kingdom Quay Hotel & Spa Full time

Do you have a passion for everything hospitality, leisure and fitness? Then why not come and join us at the Quay Hotel & Spa where our guests can relax and enjoy their stay

Our lovely Leisure assistants help ensure visitors have the best possible experience of our Club & Spa. As part of our friendly team, you’ll help provide a clean, safe and welcoming visit for our customers.

As a Leisure Club Assistant, you will join a team that is passionate about delivering exceptional service.

No experience is needed, but you’ll have a passion for Leisure and fitness, and a keen desire to help.

**Key Responsibilities of the Leisure Club Assistant Specialist**:

- Supports the smooth running of the leisure department, where all aspects of the guest experience are delivered to the highest levels
- Works as part of a team that maximizes guest satisfaction and comfort, providing assistance to our guests and members regarding any queries or issues that may arise in the leisure club
- Ensuring the pool, gym and changing room facilities are cleaned and tidied ensuring the established standards of cleanliness and hygiene in accordance with the daily schedule or as directed.
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
- Builds and maintains effective working relationships whilst promoting the company culture and values.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

**Requirements of the Leisure Club Assistant**:

- Experience in leisure industry beneficial but not essential
- Hands-on approach with a can-do work style
- Flexible with shifts - Hours will vary and will include week day, evening and weekend shifts
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various platforms
- Strong communication skills

Shifts: 6am-3pm and 2pm-10pm

Approx 24 hours per week

**Job Types**: Part-time, Permanent

Pay: £9.33-£12.00 per hour

Additional pay:

- Tips

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Work Location: In person


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