Safeguarding Officer

-Job description

**Some careers shine brighter than others**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution

The role of the Protect Officer is to perform remediation activity relating to customer due diligence and know your client activity. You will handle medium complexity customer cases including over the phone contact ensuring high quality service is delivered to all customer.

The main responsibilities may include account maintenance from a Customer Due Diligence perspective. Accordingly, the role holder may be responsible for the oversight and co-ordination of KYC Renewals and remediation projects.

**Your responsibilities will include**:

- Handles contact with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible
- Timely completion of KYC and CDD checks, liaising with all relevant parties to get all required documentation
- Ensure accuracy and completeness of data for ongoing monitoring.
- Assists in maintaining and improving effective interaction and communication with customers
Requirements
- Customer service experience essential
- Strong written and verbal communication skills, with the ability to adapt communication style depending on the audience, whilst remaining clear, concise and professional at all times.
- A customer centric approach
- Excellent attention to detail
- Knowledge of KYC and CDD preferred but not essential

**You'll achieve more when you join HSBC.**

**This role is based in Jersey, Channel Islands, and requires its applicants to hold an 'Entitled' right to work status.**

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

Telephone: +44 207 832 8500