Counsellor

**Outreach Counsellor - Job Description**

**Title of Post: OUTREACH COUNSELLOR**

**Contract Type**:Part Time - Permanent Contract**

**Location: Swansea and Neath Port Talbot working on a hybrid basis, required**

**to attend client accommodation, hospital**

**or other designated places.**

**Responsible to**:Ultimately responsible to Charity Manager**

**but for Counselling matters will report to**

**the Lead Counsellor.**

**MAIN PURPOSE OF JOB**

The role of the Outreach Counsellor is to raise awareness and improve the health and well-being of individuals affected by cancer.

The Outreach Counsellor will be expected to work within legal requirements and specifications including Equal Opportunities, Health and Safety Legislation & CISS policies. The positive promotion of the CISS service will be important.

**SPECIFIC DUTIES**
- **Communication**:

- Ensure that links with community organisations are developed to promote the work of CISS
- Communicate effectively to promote the exchange of information between groups
- Communicate in a manner which will facilitate the success of the CISS service within the health sector.
- To undertake public speaking confidently to various audiences when promoting the CISS service.
- Communicate effectively and courteously within all CISS networks and support the Dignity at Work ethos.
- Make links with community based groups and provide information for cancer awareness purposes.
- **Teamwork**:

- Work effectively and efficiently within Outreach Team and the broader CISS teams, together with health sector teams you will work with.
- Be supportive and encouraging of both staff & volunteers in the team respecting the views of other team members and helping to build co-operation.
- Demonstrate a positive approach to teamwork by attending outreach meetings and contributing to staff meetings as appropriate.
- Provide cover at short notice for CISS colleagues across other CISS support areas, when necessary, to cover the CISS Helpline during periods of sickness, holidays, or other unforeseen circumstances.
- **Liaison and Networking**:

- Liaise appropriately with patients, their family, carers and friends
- To maintain appropriate links with Hospital Consultants, Nurses, and other Health Professionals.
- Undertake appropriate liaison to promote the services of CISS by providing a support/counselling service to people in hospital and those unable to visit the CISS centres.
- Liaise regularly with the Charity Manager and the Lead Counsellor to maintain and further develop the professional status of CISS.
- **Service Delivery**:

- Raise awareness and improve the health and social well-being of people affected by cancer by identifying the needs of the community and by linking with health professionals.
- Raise awareness and improve the health and social well-being of people affected by cancer by providing support for the patient, family, carer and friends.
- Engage in promoting positive relations between CISS, Health Professionals and the community at large.
- Encourage and support the participation of service users and carer groups in the planning and monitoring of CISS services.
- **Decision Making Processes and Problem Solving**:

- Provide suggestions or input to contribute and assist in the decision-making processes.
- Refer to the Charity Manager and Lead Counsellor where appropriate.
- **Planning, Organising and Managing Resources**:

- Effectively plan and prioritise own time in consultation with the Lead Counsellorand balance own workload to safely meet timeframes.
- Efficiently use CISS resources and equipment.
- **Use of Initiative**:

- Use personal initiative to resolve issues affecting the delivery of service or quality standards.
- Use initiative to develop appropriate options to service delivery.
- Demonstrate initiative in recommending, contributing to changes and improvements.
- **Data Analysis**:

- Provide input to data analysis of service delivery in an appropriate and ethical manner.
- **Physical and Emotional Demands**:

- Engage in supervision meetings as required.
- Ensure physical safety by engaging in Outreach communication links.
- Provide support for clients and colleagues who may be challenged socially, emotionally or physically.
- **Work Environment**:

- Understand how the work environment could impact on your own work and engage in appropriate safety measures as determined by CISS policy and procedures.
- Ensure that work practices are aligned with professional guidelines.
- Take standard actions within health and safety guidelines and where applicable adapt to the environment.
- Work within legal requirements and specifications to comply with Health and Safety legislation and to ensure that safe working practices are complied with and to ensure the safety of others.
- Be aware of and take action to report any potential workplace/personnel hazards to the Charity Manager.
- Work within CISS policies and procedures always ensuring that work
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