Work Based Learning

Responsible for providing contract and administrative support to ESF Work Based
Learning provision within Enterprise and Innovation.

**Key Responsibilities**
**and Accountabilities**:
**Overview Of The Role**

Work Based Learning (WBL) forms a significant part of the University commercial
portfolio and includes the development of CPD short courses in addition to degree
apprenticeships. This post is part of the WBL team within the Enterprise and
Innovation Directorate and plays a key role in ensuring compliance within the
Apprenticeship portfolio.

the role successfully the post holder will be required to work under their own initiative
and will have a range of different projects so multi-tasking is essential. Due to the
commercial nature of the ESF project maintaining a high level of customer service
and attention to detail is essential.

an institutional level to enhance contractual processes in support of apprenticeship
requirements. Develop strong relationships with both internal and external
stakeholders to ensure excellent levels of service delivery. Due to the flexible nature
deadlines, respond to enquiries and queries quickly and professionally and
maintaining service delivery KPIs across the project.

**Responsibilities/key duties**
- The develop effective working relationships with internal and external

stakeholders to ensure contractual elements have been adhered to are in line
with ESFA requirements
- Provide administrative support across the range of apprenticeship programmes

which includes:
o Ensuring requirements are adhered to by internal services e.g. student
journey, registry and planning and finance;
- Ensure compliance with approved processes for admissions,
registration, periodic review and assessment;
- Responsible for the co-ordination and monitoring of contractual activities for

apprenticeship programmes in accordance with the funding regulations, and
university procedures in a timely manner including:

- Initial contracting
- Updating of contract in line with change of circumstances
- Assisting in SITs functions, using own initiative to check with SITs to

ensure accuracy
- Produce documents in line with quality guidelines/templates.
- To work closely with Academic Programme Leads to ensure information

contained within commitment statements are up to date ;
- Run attendance monitoring reports as required, review and compare

agreed data sets to identify trends and problems;
- Provide administrative support for end point assessments
- Liaise with EPAO’s to ensure contractual requirements are met
- Booking of EPA’s
- Liaise with employers for EPA’s
- Work in line with GDPR policies;
- Raise invoices for provision where required;
- Implementing and enhancing customer service processes, ensuring a high

quality and positive client and student experience at all times;
- Support with the implementation of contractual processes for all apprenticeship

programmes within the University;
- Support with the tracking of contracts across the lifespan of the apprenticeship

from employer engagement through to enrolment, delivery and end point
assessment, and highlight any issues/chase progress across the University;
- Co-ordinate and attend events to promote apprenticeship programmes;
- Be the main point of contact for any queries and respond in a timely manner to

enquiries from employers, students apprentices and internal colleagues;
- Meetings in the form of pre-meeting co-ordination (inviting attendees, booking

meeting rooms, arranging refreshments / hospitality, circulation of minutes,
agendas, assembling and circulating papers);
- Support the undertaking of student and service evaluation for all apprenticeship

programmes including development and distribution of evaluative surveys,
collation of data and ensure completion by all apprentices;
- Support with the consideration and recommendation of changes to current

processes based on colleague suggestions and experience of apprenticeship
contracting;
- Assist with the liaison with faculties and services to ensure processes are

followed in a timely and effective manner;

necessary;
- To support the team in the organisation of events and conferences relating to

apprenticeship provision;
- To undertake any other administrative duties and responsibilities for

apprenticeship provision appropriate to the level of responsibility, as determined
by the Manager
**Special**
**Circumstances**:
The role holder is required to have a flexible approach to working arrangements,
specifically the ability to travel and attend project sessions as and when appropriate.
The ability to take flexi-time may be restricted at certain times dependent upon
business demand.

University of Sunderland

**Role Profile**

Part 2

**Part 2A: Essential and Desirable Criteria**

**Essential**

**Qualifications and Professional Memberships**:

- Educated to A-level or equivalent or possess significant relevant professional

experience within a similar role.

**Know