Customer Representative

2 weeks ago

Burnley, United Kingdom Marsden Building Society Full time

**If you enjoy delivering exceptional customer service with a passion to go the extra mile for your customers and colleagues, then this could be the role for you**

As a Customer Representative, delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won’t just be dealing with transactions and answering queries to their satisfaction but finding out how else we can help and engaging in meaningful conversation.

We pride ourselves on our ability to make a difference to all our members and being part of a valued team, you will share this special customer journey with them

Reporting to the Branch Manager, this is an exciting opportunity that would suit someone who has previous experience of working within a customer services role. This can be within a range of backgrounds such as Retail, Sales, Call Centres or Cashiers - we have a fantastic training program to support you with the coaching and learning to develop your career at the Marsden.

We are looking for our next team members to have a good standard of general education (GCSE Grade C or above), experience of customer service, effective communication skills and the ability to deal with queries and problem solve.

Here at the Marsden, working together is part of our core values, and the Customer Representative role will involve communicating and collaborating not just within your team but spanning the whole organisation, working cohesively with colleagues to help us grow and achieve our business goals.

We are a smaller organisation, and as such, all of our colleagues have the ability to enjoy breadth within their role, as well as utilising and developing their specialist skills.

**So what’s in it for you?**

Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

This role is advertised on a Part Time basis, working a 21-hour week between Tuesday to Thursday 8:45am - 4:30pm at our Burnley Branch.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships.

**Job Type**: Part-time

Pay: £21,924.00-£24,276.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Application deadline: 07/03/2025

  • Customer Representative

    3 days ago

    Burnley, United Kingdom Marsden Building Society Full time

    **Customer Representative Vacancy** We have a full time vacancy working Monday to Friday, 8.45am until 4.30pm (35 hours) within our Burnley branch. **Why the Marsden?** Our customers tell us that we are friendly, trusted and reliable. We pride ourselves on highly personal service, contactable staff and the ability to make a difference to all our members....

  • Customer Representative

    5 days ago

    Burnley, United Kingdom Nationwide Full time

    It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a **Customer Representative** for our branch in **Burnley.** This branch is a multiskilled location and closed to the public every **Tuesday and Friday.** On these closure days you will be primarily supporting...

  • Customer Service Representative

    4 days ago

    Burnley, United Kingdom William Hill Full time

    Join to apply for the Customer Service Representative role at William Hill4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at William HillJob DescriptionPeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Job DescriptionPeople don’t just come...

  • Customer Service Representative

    1 week ago

    Burnley, United Kingdom E.T. Riddiough (Sales) Ltd Full time

    As a Customer Service Representative, you will become a direct point of contact for our trade customers, responsible for delivering high levels of service and satisfaction in the Caravans and Motorhomes accessories business. **Responsibilities**: - Processing customer orders and providing general sales support - Liaising with couriers regarding...

  • Customer Service Representative

    2 weeks ago

    Burnley, United Kingdom Tailor Made Commercial Ltd Full time

    **Role: Customer Service Representative** **Salary: £9.37 per hour plus quarterly bonus** **Location: Burnley** **Roles and responsibilities;** - To deliver an exceptional post sales customer experience - Proactively anticipating and resolving any issues including communicating with suppliers, providing timely updates and resolutions and managing...

  • Customer Service Representative

    1 week ago

    Burnley, United Kingdom Factory Outlet NW Ltd Full time

    We are looking for experienced sales staff with 2 vacancys available, 1 full time, 1 part time role based at our Burnley branch. What does the role involve? Working full time or part time depending on which role your interested in, with weekends included. Welcome customers into the store and support them in finding the perfect piece of furniture for their...

  • Customer Service Representative

    2 days ago

    Burnley, United Kingdom Supanet Full time

    We are currently looking for a couple of people to expand our Customer Support team for our broadband service. The role of Customer support involves; Handling order enquiries Dealing with Billing enquiries Managing new customer Orders Organising customer installations Handling customer issues such as router problems and Wifi coverage. Although this is...

  • Customer Services Representative

    2 weeks ago

    Burnley, United Kingdom Townsend Music Ltd Full time

    **About Townsend Music**: Townsend Music is the UK’s leading direct-to-consumer e-commerce company in the music industry. We work with top artists to deliver exclusive merchandise and music to fans across the UK and beyond. As our team continues to grow, we’re looking for a new team member to support both customer service and fulfilment...

  • Customer Service Representative

    1 week ago

    Burnley, United Kingdom William Hill PLC Full time

    Customer Service RepresentativeAdvertising locationUnit Q, Briercliffe District Centre, Briercliffe Road, Burnley, England, BB10 1WBContract typeFull-Time and Part-TimeHours25Salary£12.25Job descriptionPeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more...

  • Customer Service Representative

    1 week ago

    Burnley, United Kingdom Lancashire sports repairs Full time

    Lancashire Sports Repairs are the UK's leading repairer of outdoor performance equipment and clothing. Due to our growing customer base, we are looking for a new customer service representitive to join our team. We are looking for someone who is: - Able to work independantly and manage administrative tasks efficiently. Our working hours are from 8:30am -...