Complaints Handler

**Complaints Handler**
**We’re Hiring** Our solar energy company is growing really fast, so we’re now looking to expand our Head Office team.

Installing as many systems as we do day-by-day, unfortunately, issues can arise. The Complains Handler will be tasked with tracking all these issues and managing them to completion, ensuring a happy and satisfied customer every time.

Don’t worry - you don’t need any prior experience, as full training will be provided.

**About Solar Fast**
We help protect the environment, by making it easier for people to install energy-saving products, including innovative equipment, such as solar panels. Doing this also helps people save money on their energy bills.

We believe that you should love your job - who wants to go to work and _not _enjoy themselves? Not us That’s why we do team lunches, casual dress and ensure that the working environment is progressive and accepting.

Solar Fast started with the idea to future-proof UK homes and be first-to-market with the latest energy-saving products / services, we’re looking for like-minded people, wanting to revolutionise the way in which homeowners use their energy.

You can learn more about the company on our websites: solarfast.co.uk & gasfast.org

**The Role**

You will manage all incoming customer enquiries from the time it is logged until we have a satisfied customer upon conclusion of the matter. Ideally, we are looking for someone with experience dealing with customer issues and skills in conflict resolution.

**Duties**:

- Manage all customer issues through to a satisfactory conclusion
- Liaise with installers to understand issues in greater detail and organise return visits wherever necessary
- Ordering parts and materials where required
- Provide exceptional customer service, resolving all issues as swiftly and effectively as you can
- Keep logs of all issues to create a live report at all times so the whole team has visibility over the status of any complaint

**Requirements**:

- You will have experience working in an office-based position providing customer service and resolving customer enquiries
- Experience working with an external work force where you have had to plan and prioritise the diaries of others
- Ideally you will be trained in conflict resolution at multiple levels - But training can be provided on this
- You must have experience of being able to organise and prioritise your own workload independently

**The Person**
We’re looking for someone with a positive attitude and willingness to learn. Kudos if you’re:

- Kind
- Patient
- Open to change
- Level-headed
- Confident

**The Skills**
At Solar Fast, we value experience and the willingness to learn - you don’t need a master’s degree to work here. You just need the following skills:

- Microsoft Applications (Word, Excel, Outlook)
- Computer Proficiency
- Interpersonal skills
- Excellent use of the English language (written & spoken)
- Good telephone etiquette

**Money & Benefits**
Nobody works for free (if you do, let us know). We offer a good salary package and review pay regularly. Here are the details:

- We’ll pay you £20,000 per year (weekly & monthly pay available)
- You can come to work in jeans & a t-shirt if you want (casual dress)
- You’ll get a good company pension contribution
- Office Puppy
- Free on-site office parking (great public transport links for those who don’t drive)
- Great discounts on boilers, solar panels, and other products/services
- Wellness programmes available
- Look forward to 28 days holiday (incl. bank holidays)
- Office Puppy (did we mention this before?)

**Where’s The Office?**
Our office is in WF10 1PE, Castleford. There’s great public transport links, free parking, and a bunch of shops around the corner too.

**What’s The Work Schedule?**
The work schedule is the usual Mon-Fri (9-5). We believe in family 1st at Solar Fast and we can discuss flexibility around childcare and other commitments.

**How Do I Apply?**

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Castleford, WF10 1PE: reliably commute or plan to relocate before starting work (required)