Receptionist Ft

1 week ago

London, United Kingdom Step Ahead Full time

This a Westminster Works job, which means that it is with an employer that has been vetted and certified as being amongst the best employer in London. Read on to discover the benefits of working with a Westminster Works employer.

**Job Title: Receptionist**

**Location**: Central London

**Contract**: Full Time

**Salary**:
**£11-£12.50 per hour depending on the experience**

**The Position:

- **

A Receptionist makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Receptionists typically take names for reservations, seat guests, provide menus and answer the phone.

Previous hospitality experience

**Key Responsibilities**
- Ensure you report for duty punctually wearing the correct uniform at all times with the highest standards of grooming.
- Ensure all our guests receive a positive, warm and professional first impression of the Restaurant and to be seated at their table.
- Assist in an efficient registration and logging of all arriving guests.
- Manage the booking sheet in an efficient way, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings. Must have awareness of future booking constraints at all times.
- Ensure all booking details are accurate and to assist in maximizing table occupancy.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure all credit cards details are taken or other payments methods when necessary and dealt with in the correct manner.
- Ensure all reservations are communicated to the Management Team on duty in a detailed hand-over and to inform them of Special Attention Guests/VIP’s.
- Report and log any complaints/comments to the Management Team on duty.
- Ensure all dietary requirements are detailed and accurate for party bookings and kitchen has this information in good time.
- Ensure immaculate cleanliness of all menus, no smudges, cornered pages, stains etc.
- Ensure regular clients are recognized and greeted accordingly and their profiles are regularly updated.
- Acknowledge and bid farewell to all departing guests leaving them with a good and professional lasting impression.

**The Westminster Works Pledge**

**This employer has signed the Westminster Works Pledge, committing to the following**:
**REWARD**
We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage
We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual
We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty

**RESPECT**
We will champion diversity and promote inclusion in our teams, and everything we do
We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included
We will always listen, respect and respond to issues and ideas raised by all our team members at any level

**PROGRESSION**
We will help you chose how to progress, identify opportunities, and get you on the right path
We will support your progression through training, learning new skills, and promotion
We will celebrate your successes with rewards and recognition for great team performance and personal achievement

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