Lead Receptionist

Overview: With over 1500 across 9 UK offices, we are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. Each individual delivers on our shared values and our commitment to ensuring the highest levels of trust, integrity and quality. We aim to continue our growth by recruiting talented and committed individuals with the desire to learn and develop. We strive to employ colleagues who share our values and can bring special skills - enhancing the service that we provide to our clients. **We are seeking a Lead Receptionist for our Glasgow office on a permanent, full time basis.** The role of our business area (Secretarial and Operations) is to provide central administration support services to all business areas, employees, and Partners at Barnett Waddingham. In order to provide these services our network of teams include various roles, with all positions united in delivery of professional support services, aligning with the growth and success of firmwide business objectives. The position of Lead Receptionist will provide Front of House, meeting management, reception duties along with secretarial administration support for the office. This role reports to the Office and Facilities Supervisor and Regional Office Manager or to the Regional Office Manager and Secretarial Services Manager according to the office Secretarial team structure. **Responsibilities**: - Meeting and greeting clients, suppliers and employees from other offices - Booking, setting up and managing meeting rooms to a consistent and high standard - Organising catering and refreshments for internal and external meetings and events - Assisting with setting up lunches, meeting room refreshments as required - Liaison as needed with other internal teams to ensure all client and visitor needs are met - Audit of catering firms regularly and establish new caterers, if required - Claiming and processing Front of House service requests from our Secretarial TickIT system - Deputise for Office Management team when needed - Supervise and train receptionists - Regular audit of passes (visitor, staff, contractor) - Monitoring and ordering of supplies (e.g. office groceries, fruit, FOH, janitorial supplies) - Supporting with any ad hoc duties relevant to the office location - Support managerial team with office and facilities routine tasks as needed - Working with the BAL and Front of House lead assisting with firmwide administration to ensure the smooth running of all Front of House services - Work with all local Front of House teams to ensure seamless service - Manage reception cover for absences and out of hour events - Manage daily office checklist and ensure Front of House manual is regularly maintained - Support operational projects and Front of House initiatives as required - Any other reasonable task supporting business area activities as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. Qualifications: - Previous reception, office administration and/or customer service experience is essential - Ideally you will have previous corporate front of house experience - Excellent communication style - Ability to demonstrate successful working relationships within a team - Professional approach in all forms of communication (written and oral) and polite and courteous to clients and staff - Conscientious, ensuring that work is completed to a good standard and within specified timescales - Adaptable and responsive to changing needs - Ability to remain calm under pressure. - Educated to GCSE standard (Maths and English) or equivalent - Ability to remain proactive when unsupervised / working alone What's in it for you?: **Core & Flexible Benefits**: - Competitive discretionary annual bonus - Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading - A generous pension scheme where we contribute 8% of your salary from day one of your employment - Employee Assistance Programme to support you and your family through any concerns or challenges you may experience - A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies - Fresh fruit, hot and cold drinks provided free of charge in all of our offices **Giving Something Back**: - 1 paid volunteering day per year as a commitment to our Corporate Social Investment - Support your favourite charity with the "Give as You E