Complaints Handler
1 week ago
**Complaint Handler - Life and Pensions**
Location: Liverpool
Starting Salary £25,000
**Our Client**:
Our client's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of the bussines and their aim is to transform our clients' operations. A business that has beendescribed as 'home' by existing employees, we drive a culture that is founded on positive change and development.
**Description**
Duties of the Complaint Handler will be:
- Identify the root cause of issue and look for areas to improve on
- Deliver outstanding customer service
- Supporting customers with a resolution
- Taking ownership
- working effectively & in a timely manner
- Understand the customers view points
- Working collaboratively with all areas of the business
**Profile**
The successful Complaint Handler will have the below skills:
- To understand customer requirements. responding with professionalism and effectively use your organisational skills.
- Ability to work to targets & deadlines
- Previously worked within customer resolution management
- Excellent communication & organisational skills
- Ability to negotiate & offer resolution
- Resilient
**Job Offer**
- Salary £25,000
- Great company benefits
- Hours Monday - Friday 9am - 5pm
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